Sales tax will be charged only for Colorado residents, however, according to most state laws, you are required to declare your internet purchases when you file your taxes. It is up to you to do so.Return to top ^
No. You should deal directly with the manufacturer of E-Z-GO Cruiser (RC-800) and Distance Control Electric Golf Caddy Cart (GT-500), Agogos Golf Inc, if anything were to go wrong with your RC-800 or GT-500. You may contact them at 909-895-6478 for any technical questions or parts service or you can email them at service@caddytek.com. Their address is:Return to top ^
EZ-GO Golf Push/Pull Carts, Electronic Remote Control Carts
20153 Paseo Del Prado, Walnut, CA 91789
Tel: 909-895-6478
Fax: 909-839-7684
For the Bat Caddy X3R or X2 Pro, please contact Bat Caddy at:
USA LOGISTICS, PARTS & TECHNICAL SUPPORT
Bat-Caddy Service & Logistics Center USA
117 Ruch Street
Coplay, PA 18037 USA
Tel: 1-888-669-6740
Fax: +1 (631) 460-9011
Email: BatCaddyservice@spacom.com
Office Hours USA:
Our regular office hours are Monday through Friday 8:00 am through 5:00 pm EST. If lines are busy, after hours or on weekends/Holidays please leave a voice message or send us an e-mail and we will get back to you within a few hours or maximum one day. We pride ourselves to have the best customer service and response time in the industry!
The Battery supplied with your E-Z-GO Cruiser (RC-800) and Manually Controlled Electric Golf Trolley (GT-500) is one of the most advanced of its kind. However, batteries do have a certain life span even in normal use.Return to top ^
To prolong the life span of the battery, here are some helpful tips
- When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
- Before the first use of the battery, put it on charge for 24 hours even if the battery meter may show it is already charged.
- o For the first 3 outings, you may find your E-Z-GO Cruiser (RC-800) and Distance Control Electric Golf Caddy Cart (GT-500) to be a little sluggish at the end of the round. This is normal.
- Always recharge your battery as soon as possible within 24 hours after use.
- Always keep your battery on charge between rounds of golf.
- Never play more than 18 holes without fully recharging. You will discharge the battery below its designated voltage and damage it.
- Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
- Wipe your E-Z-GO Cruiser (RC-800) battery after each outing to keep it clean. Use a mild detergent and warm water. Do not use any high-pressure jet washer.
- Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
- Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
- A four hour round of golf played once a week for 12 months is equivalent to 4 years use of a lawnmower. So once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your E-Z-GO Cruiser (RC-800) service agent.
- STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery. Remove it from the charger and store in a place where the ambient temperature is above 10 degrees and lower than 30 degrees celsius. Recharge it before your next round or every 3 months if it has not used.
- The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact the Agogos Golf service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.
Return to top ^Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture of those products. In the case of E-Z-GO Cruiser (RC-800) and the Distance Control Electric Golf Caddy Cart (GT-500), this is Agogos Golf Inc. We have provided their warranty information below for your convenience:
- For a period of 90 days from the date of purchase, Agogos Golf shall replace all defective parts including shipping both ways for the parts.
- After 90 days, but within 1 year from the date of purchase, user shall ship the defective parts to the Agogos Golf Service and Warehouse designated by Agogos Golf anywhere within Continental U.S.A. freight prepaid. Repaired or exchanged parts will be sent to user free and freight prepaid.
- After one year from the date of purchase, under condition that the parts required are still available, user shall pay cost and shipping for parts needed to be repaired or exchanged. Agogos Golf guarantees 3 years of parts availability.
- There is 6 month warranty for the battery from the date of your purchase (if the battery is properly maintained, the Battery life is more than 250 charges) PROOF OF PURCHASE .Proof of purchase in the from of bill of sale, invoice or receipt which is evidence that the product is within the warranty period must be presented to obtain warranty service.
In the rare event that you may have to return the cart for service or exchange, you will need the original packaging for safe return of your cart, so we highly recommend that you store the original packaging in a safe place.
Please take a very careful note of the exclusive remedy clause above. Under no circumstances will there be any cash refunds made by Motogolf.com to buyers for any reason.
Motogolf.com wants to make sure all customers are happy with their purchase. For that reason, you may return any of our items for a refund less 30% restocking charge. This charge covers the fee charged by the logistics company for checking and restocking of the returned product. Also included in this charge is the original shipping cost by Federal Express or UPS, and credit card processing charges charged by zen cart and paypal on both the original debit charge and the subsequent credit payment. The items must be returned within 5 days of purchase and the items must be in new condition with all factory packaging and literature in its original condition. If the items show obvious sign of use it will not be accepted and no refund will be issued. The items must be post-marked no later than 5 days from order date. No exceptions. You MUST contact us via email or telephone prior to returning any product. Many of our products are returned directly to our manufacturer, not to us. If any these items is returned to us, it maybe forwarded to the manufacturer at your expense. Most items we sell have warranties from the manufacturer, so after 10 days you should deal directly with them. Please contact the manufacturer at 909-895-6478 or email them at service@caddytek.com. You can also contact them through their website at www.caddytek.com or www.agogosgolf.com or batcaddy.com. We do not act as agents on their behalf.
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- In order to provide fast, reliable delivery of your order we usually ship the E-Z-GO carts via UPS ground from our Los Angeles warehouse and the Bat Caddy carts via FedEx Ground from our Allentown, PA warehouse. It will usually take 7-10 business days for delivery. Orders usually ship within 2-3 days of receipt of payment.
- Once the product ships, we will email you with the confirmation number so you can track your shipment online.
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- For any service inquiries regarding the EZGO products, please contact Agogos Golf at 909-895-6478 during the hours of 9am - 4pm Pacific Standard Time.
For any service inquiries regarding the Bat Caddy products, please contact Bat Caddy at:
Bat-Caddy Service & Logistics Center USA
117 Ruch Street, Coplay, PA 18037 USA
Tel: 1-888-669-6740
Fax: +1 (631) 460-9011
Email: BatCaddyservice@spacom.com
Office Hours USA:
Our regular office hours are Monday through Friday 8:00 am through 5:00 pm EST. If lines are busy, after hours or on weekends/Holidays please leave a voice message or send us an e-mail and we will get back to you within a few hours or maximum one day. We pride ourselves to have the best customer service and response time in the industry!
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- Yes, all the weather sensitive parts such as switches, motors and gearboxes are sealed. We do caution against exposing the remote control to wet weather because the water could get in through the battery socket area. You should always protect it from getting wet by keeping it in your pocket.
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- The frame is made of steel.
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- The E-Z-GO Cruiser (RC-800) is equipped with a fourth rear wheel to prevent it from tipping and is a sophisticated machine and will carry your clubs across most normal golf course terrain. However, it will not operate properly if asked to emulate a mountain goat!
- The Distance Control Electric Golf Cart Caddy is equipped with a fourth rear wheel to prevent it from tipping over when going up a steep hill. However, as with the RC-800, it will not operate properly if asked to emulate a mountain goat!
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- Both carts come ready to go and do not require any difficult assembly
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- Yes, there is a latch on the inside of the wheel which you can remove which will allow you to pull the tires out from the axle until the wheel is disengaged from the motor. Once the wheel is disengaged, the E-Z-GO Cruiser (RC-800) and the Distance Control Electric Golf Caddy Cart (GT-500) can be pushed manually just like a regular push cart.
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- The actual duration of your battery will depend on the terrain of the golf course and the current condition of your battery. Under normal conditions, the battery should easily last over 18 holes
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- Under normal conditions, your battery should be good for about 2 years or 250 charges.
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- The E-Z-GO Cruiser (RC-800) has two safety stop functions: the cart stops automatically when it is out of the remote control range (~80 yards) or when no remote control function button is pressed by the operator for 60 seconds.
- With the Distance Control Electric Golf Caddy Cart (GT-500), yes, the cart is not designed to stop automatically so please make sure to turn the knob to stop before walking away from the GT-500.
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- It comes with a 12 Volt, 36 Ampere/hour, lead-acid, totally sealed, maintennance-free battery. Looks like an automobile battery.
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- Yes
Return to top ^Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture of those products. In the case of Bat Caddy X3R Remote Control Golf Trolley and the Bat Caddy X2 Pro Distance Control Electric Golf Caddy Cart, this is SpaCom LLC. We have provided their warranty information below for your convenience:
- Bat Caddy - Electric Golf Caddy Limited Warranty 2008
What is covered? Any defect in material and workmanship from personal, normal use in accordance with the owner's manual.
For how long? 1 year beginning on the day of purchase, except for batteries which are covered for 180 days.
Who gets the warranty? The warranty is limited to the consumer who originally purchased the product.
Geographic scope: This warranty applies only to products purchased in the United States and Canada and Western Europe from an authorized Bat-Caddy dealer or distributor.
What we will do: If your trolley is defective, we will send you replacement parts, repair it or, at our discretion, replace it at no charge to you
LIMITATIONS & LIABILITY: IMPLIED WARRANTIES, INCLUDING THOSE OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANT ABILITY ARE LIMITED TO ONE YEAR FROM DATE OF PURCHASE. WE WILL NOT PAY FOR: LOSS OF USE OF YOUR PRODUCT OR PROPERTY DAMAGE CAUSED BY YOIUR GOLF TROLLEY PRODUCT OR ITS FAILURE TO WORK; ANY SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, MISUSE OR MODIFICATION OF THE PRODUCT OR OTHERWISE NEITHER YOU NOR WE SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLEY PROVIDED HEREIN.
How to get warranty service? To get warranty service for your trolley you must provide proof of date and place of purchase of the product.
1. Do-It-Yourself Service: Call or see your authorized local dealer to diagnose the problem and make arrangement to get replacement parts.
2. Service from authorized dealer: Request your authorized dealer to repair your product or make arrangements for replacement.
We suggest that you retain the original packing material in the event you need to ship your product.
Upon contacting an authorized dealer or our Service Center we will determine the appropriate above described service options under this warranty.
What this warranty does not cover: This warranty does cover batteries which are considered wear parts only for a limited time period of 180 days after date of purchase. The warranty does not cover defects resulting from accidents, damage while in transit to our service locations, or damage resulting from alterations, misuse or abuse, lack of proper maintenance, unauthorized repair or modifications of the product, affixing any attachment not provided with the product, overloading of the product, fire, flood, or act of God, or failure to follow the instructions in the Owner's Manual.
This warranty is the only one we will give on the product, and it sets forth all our responsibilities regarding your product. There are no other express warranties. Please read our legal notice and terms and conditions at www.batcaddy.com as they may contain additional regulations and legal obligations or restrictions between parties.
Bat-Caddy is a registered trademark of SpaCom International.
Distributed by: SpaCom LLC Bat-Caddy Division 223 Wall Street, #160 Huntington, NY 11743 USA (631) 757-7799 or (800) 669-6740 email: batcaddy@spacom.com
Additional Questions & Answers for the EZGO RC8-800:
Q: The EZGO RC-800 has been making a clicking noise from one of the wheel areas (I can't say exactly where) when moving
A: The noise is caused probably by a very small gap between the axel and the gear box. It can be solved by applying the silicone glue (just a very thin layer) on the axel around the area that touching the gear box. This noise will not hurt the cart, you can keep on use it and it might goes a way.
Q: How to Pair the remote control with the cart?
A: Refer to the user's manual Page 15 to know the LED indicator lights and follow the instruction on Page 20.
The most common mistakes by our customer while paring the remote control are: (a) the main ON/OFF switch is not at OFF position, (b) the speed dial is not on "0" position, (c) the main battery is not disconnected, wait for 30 seconds and reconnect it
Q: What are the tire made out of?
A: The 2 main driving wheels are pneumatic tires made out of rubber, just like the tire on your car. The front wheel is made out of a very soft plastic called
EVA.
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Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture of those products. Models GR-1000R and GRX-1150R are manufactured by Cart-Tek Golf Carts. We have provided their warranty information below for your convenience:
Warranty Policy:
Cart-Tek Golf Carts warrants to the original purchaser of all Cart-Tek products that if any cart or any part thereof proves to be defective within 1 Year from the date of purchase, it will be repaired or replaced ( at Company discretion ), without charge to the owner.
To obtain repairs or replacements within the terms of this warranty, the product shall be returned, prepaid shipping to the Company, at the address shown below.
This warranty does not extend to items that would be considered normal wear and tear, such as tires. This warranty does not apply to any product or part thereof which has been subjected to misuse, abuse, neglect, alteration, accident or to a product which has been used in violation of the operating instructions. Cart-Tek strongly recommends that you read and become familiar with all instructions included in your Instruction Manual.
Return Policy:
All motorized Cart-Tek Golf Carts have undergone final assembly and inspection here in the USA. Every cart has been fully inspected and tested to assure proper function and performance. If you should notice slight imperfections or abrasions ( particularly on the wheels ), this is due to the testing proceedures that every cart goes through before it is shipped out.
When you receive your motorized cart, the battery will be fully charged. You need only to attach the rear wheels ( wrench supplied with battery charger ) and head to the golf course to begin enjoying your new cart. If for some reason you do not use your Cart-Tek motorized cart soon after receipt, you may find it necessary to add charge to the battery. The power indicator on the handle will show battery status.
Cart-Tek have done everything possible to assure that your cart will be received in absolute perfect working order. However, should you find something wrong with your Cart-Tek Gold Cart, we offer a 21 day return policy. Please contact Cart-Tek and obtain a "Return Authorization" should a return become necessary. The cart must be returned "prepaid" and in it's original packing container. You will receive full credit less the original out-going shipping and necessary handling charges.
Cart-Tek Golf Carts
23229 Butterfield Trail
Bend, OR 97702
(866) 478-7182