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FAQ

  • General FAQ

    Can I place an order via phone?
    Yes, please call us during normal business hours (Mon - Fri 9 am to 5 pm PST) at (702) 723-8348.

    Will I receive confirmation of my order via email?
    Yes. You should receive e-mail from paypal with your receipt within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348. Once the order ships, you should receive an email with your shipment confirmation.

    Will I receive shipment tracking information?
    Yes - for traceable packages (most packages). Tracking information is e-mailed after shipment is confirmed.

    How long will it take to receive my order?
    Most items are shipped within 1-3 business days unless otherwise stated.

    Will I get confirmation of my order?
    Yes. You should receive e-mail confirmation within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348.

    Which credit cards do you accept?
    We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also acceptable payment option.

    Do you charge sales tax?
    We only charge sales tax to Nevada residents. For Dynamic Brand's products, we collect taxes from residents of VA, TX, NC and CA.

    In the rare event something goes wrong with the electric golf trolleys, do we call Motogolf.com?
    No. You should deal directly with the manufacturer of the cart. The contact information should be provided under the warranty section of each product on our website.

    What do I do if there is a problem with my electric golf trolley?
    In majority of the cases the problem can be solved with an easily-installed replacement component that is shipped to you by the manufacturer. In rare cases, the cart is shipped back to the manufacturer for repair or replacement. Please check the specific warranty information on the specific product pages on our website.

    What is the warranty & return policy on my purchase?
    Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture of those products. The manufacturer’s warranty information is provided under the warranty section for each product for your convenience.

    MOTOGOLF RETURN POLICY

    Motogolf.com wants to make sure all customers are happy with their purchase. For that reason, you may return any of our items for a refund less Up to 30% restocking fee. This charge covers the fee charged by the logistics company for checking and restocking of the returned product. Also included in this charge is the original shipping cost by Federal Express or UPS, and credit card processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment. The items must be returned within 15-30 days of purchase and the items must be in new condition with all factory packaging and literature in its original condition. If the items show obvious sign of use it will not be accepted and no refund will be issued. The items must be post-marked no later than 15-30 days from order date. No exceptions. You MUST contact us via email or telephone prior to returning any product. Many of our products are returned directly to our manufacturer, not to us. If any these items is returned to us, it maybe forwarded to the manufacturer at your expense. Most items we sell have warranties from the manufacturer, so after 15-30 days you should deal directly with them. Please contact the manufacturer via telephone or email. We do not act as agents on their behalf. The manufacturer will not be able to issue a full refund since they never received the full retail price. Any refund beyond the dealer’s return policy will be at their full discretion.

    Do the electric golf trolleys come with battery and charger?
    Yes. All of our electric golf trolleys include the battery and charger.

    How long will the battery last before I need to replace it?
    Under normal conditions, your battery should be good for about 200-250 charges.

    How should I care for the battery?
    The Battery supplied with your carts are one of the most advanced of its kind. However, batteries do have a certain life span even in normal use.

    To prolong the life span of the battery, here are some helpful tips...

    • When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
    • Before the first use of the battery, put it on charge for 24 hours even if the battery meter may show it is already charged.
    • For the first 3 outings, you may find your cart to be a little sluggish at the end of the round. This is normal.
    • Always recharge your battery as soon as possible within 24 hours after use.
    • Always keep your battery on charge between rounds of golf.
    • Never play more than 18 holes without fully recharging. You will discharge the battery below its designated voltage and damage it.
    • Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
    • Wipe your battery after each outing to keep it clean. Use a mild detergent and warm water. Do not use any high-pressure jet washer.
    • Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
    • Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
    • A four hour round of golf played once a week for 12 months is equivalent to 4 years use of a lawnmower. So once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your service agent.
    • STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery. Remove it from the charger and store in a place where the ambient temperature is above 10 degrees and lower than 30 degrees celsius. Recharge it before your next round or every 3 months if it has not used.
    • The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact the cart manufacturer’s service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.
  • Bag Boy FAQ

    How can I order parts for my Bag Boy Cart?
    You can call Bag Boy at 1-800-955-2269 and follow the prompts to customer service to place an order. A credit card is our preferred method of payment.

    Is my Bag Boy product covered under warranty?
    A. Push/Pull Cart Warranty POLICY: The Bag Boy Company provides the original retail purchaser of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use. REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. A warranty registration card must be completed and received by The Bag Boy Company before a warranty claim can be processed. Warranty remedies are subject to depreciation based on age and use of the cart. EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user. LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer. “NO FAULT” WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example – The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program. Serial Number is required for any and all warranty coverage. B. Golf Bag Warranty: Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner. C. Electric Cart Warranty Warranty Registration: Warranty registration can be made either on-line at www.bagboycompany.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase. Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers or call The Bag Boy Company at 1-800-955-2269 Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that: 1. The RC2 has been properly used, maintained and regularly serviced 2. The replacement or repair is performed by an authorized Bag Boy service center or the owner with The Bag Boy Company approval. Warranty Exclusions - the following events void warranty: a.Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures. b.Any alteration performed by non authorized people or companies. c.Fitting of parts or accessories not recommended by The Bag Boy Company. d.Any damage caused by continued operation of the motorized cart after it is known to be defective. e.Damaged seat support bracket on cart chassis All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law. Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart’s warranty period shall consist of the duration of the cart’s warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval. .

    Will you replace my Bag Boy bag instead of repairing it?
    If the bag is under warranty, The Bag Boy Company will replace the bag or send parts based on the circumstances.

    Do Bag Boy three wheel carts come with a brake?
    Most Bag Boy three wheel push carts are equipped with a brake system. The brakes used are either foot actuated or engaged via a handle or lever attached to the main handle of the cart. All current brake systems are easily adjusted for wear over time. Instructions are included in the cart packaging to help you understand the correct procedure. If you need replacement instructions, they are available on our website by clicking here or can be sent to you directly via fax or email upon request. Nearly all braking systems are fully serviceable and are available from our Richmond, VA warehouse in both aftermarket and warranty formats.

    Do Bag Boy carts fold?
    Over the years, The Bag Boy Company has innovated the push and pull cart industry by introducing new variations of the folding cart. All Bag Boy carts fold for easy storage and transport in some fashion, but the method can vary. All carts are shipped with an owner’s manual and instructions that outline the proper method for assembling and folding the cart completely. If you need a replacement manual, they are available on our website by clicking here or can be sent to you directly via fax or email upon request. If you do not completely understand the provided manuals or feel you need any assistance in the folding or assembly of your cart, please feel free to contact our customer service team at 1-800-955-2269. /

    What is the oval black plate that comes with the 2008 Express 180?
    The oval plate attaches to the side of the front wheel fork. It keeps the side of the fork from resting on the ground when the bag is left on the cart in the folded position.

    Where can I find part diagrams for Bag Boy Carts?
    Please see the Parts and Manuals section on our web site by clicking here.

    How much do your carts weigh?
    Bag Boy carts range anywhere from 8 to 20 lbs depending on the model.. Quad – 15.8 lbs Automatic – 15.6 lbs Mini – GT – 15 lbs SC-600 – 11.4 lbs Express Auto – 14 lbs Sidekick – 14.4 lbs Express 240 – 17.7 lbs Express 200 – 15 lbs Compact 600 – 16lbs Compact LX – 19lbs M330 – 8 lbs SC545 – 17 lbs SC250 – 13 lbs Express 120 – 19 lbs Express 180 – 19 lbs EZ Fold LX – 19 lbs /

    What can I do if I have a flat tire on my Bag Boy cart?
    Bag Boy stocks replacement inner tubes for Express models prior to 2006. However, flat resistant tires may be a substitute for your cart. Please call customer service at 800-955-2269 for pricing and availability. /

    Is the Rain Canopy water proof or water resistant?
    The rain canopy is water resistant and is custom designed to fit all golf carts on the market.

    How do I adjust the alignment on the front wheel of the Express Cart/Compact Cart?
    If you are pushing the cart and it veers to the left, face the cart and find the two adjustment screws (Allen screws) on either side of the bracket that holds the front wheel on. They will be at the ends of the bracket. You should have received an Allen wrench with your cart. If not, it’s a 4mm wrench. Turn the right screw counter clockwise then the left screw clockwise. Turn them just a little at a time until the wheel straightens out. If your cart veers to the right when pushing it, reverse the directions above.

    How do I activate or adjust the hand brake on the EZ-FOLD LX Cart??
    Please click here for instructions.

    How do you remove the front wheel from the Express Cart to change the inner tube?
    To change the tube, first you have to take the wheel off the bracket. To do this remove the entire front wheel assembly, whether by removing the two screws on the under side or by unlatching it, if you have the newer model. Remove the two Phillips head screws on both sides of the bracket that hold the wheel. The wheel will slide out of the bracket. It might require two people to do this, one holding the wheel and one holding the long part of the assembly and pulling the wheel off of the bracket. Once the wheel is off the bracket, you can change the tube.

    What is a hybrid bag?
    hybrid is the ultimate travel cover/golf bag combination. You conveniently have both all in one. The Bag Boy Hybrid HCX has a crush proof PVC top and body to protect clubs while traveling. The wrap around clam shell top makes packing your clubs simple. The Hybrid HCX comes outfitted with durable, smooth rolling in-line skate wheels. The Hybrid HCX also has a 5-way, 9” organizer top. Click here to learn more about this product.

    If I have a question which is not listed, whom do I contact?
    Please email, phone, fax, or write to Bag Boy Customer Service at the numbers or address listed below. E-Mail: bagboycs@bagboy.com (To ensure a prompt reply, please include a phone number in any email correspondence.) Phone: 1-800-955-2269 between 9am–6pm EST, Mon–Fri Fax: 1-888-822-4269 Mail: Bag Boy Company 8575 Magellan Parkway, Suite 1000 Richmond, VA 23227 For questions or service on your Bag Boy Electric Cart please contact the Electric Cart Service Center. Toll Free: 800-955-2269 Fax: 888-822-4269

  • CaddyTrek FAQ

    What is the weight of FTR CaddyTrek?
    FTR CaddyTrek weighs about 33 lbs without the battery and 39 lbs with the battery. We recommend you remove the battery from the battery case before lifting the caddy and putting it away in your car trunk.

    What is the shipping cost for FTR CaddyTrek? How long does it take for the shipment to arrive?
    FTR CaddyTrek is shipped to you via UPS Ground in the U.S. You may calculate your exact shipping cost using our website in the shoping cart portion of the store. It usually takes 2-7 days depending on where your shipping address is.

    Can FTR CaddyTrek be folded? What is the folded size of FTR CaddyTrek?
    CaddyTrek can be easily collapses into a 23”x18”x12” frame – the most compact powered golf trolley in the world!

    What is the maximum load that FTR CaddyTrek can take?
    CaddyTrek can support a load up to 45 lbs.

    What is the warranty condition? Where do I call or go for service and repair during warranty period?
    FTR CaddyTrek has a one year Limited Warranty on replacement parts and repair. You may find detailed warranty information from http://www.caddytrek.com/warranty-information/. You may go to an authorized retailer store for warranty service and repair, or email to support@caddytrek.com, or click http://www.caddytrek.com/contact-us/

    Is there any assembly required for FTR CaddyTrek?
    No. FTR CaddyTrek comes fully assembled. The only thing you need to do is putting the lithium ion battery in the battery case. Before using your FTR CaddyTrek, make sure you have charged the lithium ion batter for a minimum of 8 hours, and the transceiver for a minimum of 2 hours.

    How long does the battery last? How do I purchase a spare battery?
    The lithium ion battery will last for 27 holes and more. The lifetime of the battery is about 2 years, warranty on the battery is one year. You may find the price for a spare lithium ion battery and purchase online in our web store.

    How do I order spare parts for the FTR CaddyTrek?
    You may order spare parts on line in our web store by clicking here; http://www.caddytrek.com/caddytrek-golf-cart/

    What accessories do you carry? How do I order accessories?
    We carry a cup holder, scorecard holder, travel bag and more. You may order the accessories on line; http://www.caddytrek.com/caddytrek-golf-cart/ or by calling us; http://www.caddytrek.com/contact-us/

    Is there any break-in period for using CaddyTrek or is it good to go full tilt out of the box?
    FTR CaddyTrek comes fully assembled, just unfold it, put the battery in, and you are good to go!

    How does FTR CaddyTrek follow me? Will it cut corners and fall into water hazards or bunkers when I walk around water hazards or bunkers?
    FTR CaddyTrek follows you faithfully everywhere directly behind you. It turns when you turn, it follows around the corner when you walk around the corner. It follows the best when you keep it closely and directly behind you with 2-3 yards.

    If my battery ran out or my transceiver’s battery ran out, can I easily push FTR CaddyTrek around?
    Yes. All you need to do is to power off your FTR CaddyTrek. The caddy will be in the Freewheeling mode when powered off, and you will be able to easily push the caddy around.

    Can the caddy support my weight if I were to sit on it?
    We DO NOT recommend you sit on the caddy. The load can exceed 45 lbs. however doing so is not wise, nor is it covered under the warranty.

    Is FTR CaddyTrek waterproof? Does it work in the rain?
    FTR CaddyTrek’s frame is waterproof, however, the Control Box is rain and sprinkler proof only. It will work fine in light rain or drizzles. Make sure you DO NOT let the caddy soak in water, like in a pond or lake.

    How should I clean my FTR CaddyTrek?
    We recommend that you use a damp cloth to clean your CaddyTrek instead of a hose or pressure washer. It is possible to damage the control box and battery with too much water.

    Is FTR CaddyTrek noisy?
    No. FTR CaddyTrek is pretty quiet compared to most powered golf trolleys in the market.

    Does the caddytrek leave a footprint on the golfcourse?
    No. FTR CaddyTrek is the lightest powered golf trolley in the world, the total weight including battery is 39 lbs only.

    What is FTR CaddyTrek’s return policy?
    If you would like to return a caddy purchased from our on-line store, please contact our Customer Service at 1-781-213-3014 to request a return authorization number. Caddies may be returned within 7 days of receipt in new, unused condition. Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of return shipping.

    Who should I contact if I am interested in reselling FTR CaddyTrek on line or as a retailer or distributor?
    You may contact us by clicking http://www.caddytrek.com/contact-us/.

  • Cart-Tek FAQ

    • GRX-1175R FAQ

      Indication
      With the ON/OFF switch turned ON – the speed control knob is turned for speed. The LED on the handle does not illuminate. There is no forward movement of the cart.

      Possible cause
      Bad wire connection. Either to the switch in the handle – or at the connection plugs to the controller


      Indication
      Same conditions as above – but the LED is illuminated

      Possible cause
      Bad wire connection to the motor. Either at the connection plugs to the controller – or even internal to the controller.


      Indication
      The battery is not accepting a charge.

      Possible cause
      Faulty charger. (The battery can easily be checked at any auto-repair center). Check for correct connection of the plugs into and out of the charger.

    • GRX-1200R FAQ

      My cart will not show any indicator LED on the cart handle.
      • Ensure Cart Battery is plugged into the Cart receptacle.
      • Check Cart Battery terminal connections(4) are clean and secure inside the battery bag.
      • Check Cart Battery fuse is okay.Inside battery bag, located on the positive(red) wire.
      • Have a full charge on Cart Battery.(6-12 hours, and battery charger should show GREEN).
      • If problem persists, call Cart-Tek for Technical Support.
      My cart will not show a solid green indicator LED on the cart handle.
      • Make sure you can get a flashing green indicator LED first.
      • Press and hold the Start/Stop button for 3 seconds
      • If problem persists, call Cart-Tek for Technical Support.
      My cart is turned on(solid green LED), but my remote will not work.
      • Try restarting the cart by disconnect the battery for 5 seconds, then powering the cart back on.Test remote again.
      • Ensure that the remote has a flashing red LED when pressing a function button.
        • If not, charge remote transmitter overnight with supplied wall charger and USB cord.
        • If after charging, you do not have a red LED on the remote transmitter when pressing function buttons, please call Cart-Tek for Technical Support.
        • Program your transmitter to your cart by using the supplied USB cord.Follow the directions in the manual on page 6, or check our videoProgramming your GRX-1200R Remote
        • If problem persists, call Cart-Tek for Technical Support.
      My cart does not track in a straight line.
      • Balance golf bag evenly on your cart.
      • Ensure both wheels are fully engaged into the drive collars located on the axles.
      • Check that drive collars are secured onto the axles.The drive collar is attached by a roll pin or sheer pin.Ensure this pin is still intact.
      • Reset your cart to factory settings by following the instructions in the manual on page 5 or check out our video Programming your GRX-1200R Remotes
      • Electronically adjust tracking.Instructions in the manual on page 5.
      • Manually adjust tracking on the front wheel.
      • If problem persists, call Cart-Tek for Technical Support or replacement parts.
      My cart has erratic steering(i.e. Spins to the right/left, goes forward/backwards when pressing right/left).
      • Ensure both wheels are fully engaged into the drive collars located on the axles.
      • Check that drive collars are secured onto the axles.The drive collar is attached by a roll pin or sheer pin.Ensure this pin is still intact.
      • If problem persists, call Cart-Tek for Technical Support or replacement parts.
      My Battery isn't charging.
      • Ensure both the Cart Battery and wall charger are plugged in fully.
      • Check Cart Battery terminal connections(4) are clean and secure inside the battery bag.
      • Check Cart Battery fuse is okay.Inside battery bag, located on the positive(red) wire.
      • If problem persists, call Cart-Tek for Technical Support.
      My Cart Battery isn't switching over from Amber/Red to Green.
      • Charge the battery overnight.At least 8 hours.
      • Unplug and replug in the battery to the charger.
      • Sometimes the chargers need a few charge cycles to automatically switch over to green. If after 5 charge cycles your charger is still not switching automatically over to green, call Cart-Tek for Technical Service.
      My remote transmitter isn't working with the cart.
      • Restart the Cart.
      • Ensure that you have a full charge on the transmitter.When charging, it will slowly flash red, when fully charged, the LED will be solid red.The wall charger will have a solid red LED showing it has power to the charger.
      • Program your transmitter to your cart by using the supplied USB cord.Follow the directions in the manual on page 6, or check our videoProgramming your GRX-1200R Remote
      • If the problem still persists, contact Cart-Tek for Technical Service.
      My cart stops unexpectedly during a round.
      • The GRX-1200R is equipped with a 60 second timer that stops the cart if you do not press additional buttons within that time period.
      • Check indicator LED's
        • No light – Make sure you're plug is connected to the cart tray, check battery fuse, battery terminals, and make sure you have a full charge
        • Flashing green – Press and hold the On/Off switch to power on the cart
        • Solid red – Weak battery charge.It is time to charge your battery.
        • Flashing red/green - If this is the case, you cart is stopping due to overheating. Wait 30 to 60 seconds, and your cart should return to normal operation.
      • Ensure you have a full charge on your remote transmitter(up to 12 hours).As a reminder, you should charge your remote at least every 30 days.
      • Due to working with electronics, there might be environmental interferences causing your cart to stop.These may include, but are not limited to
        • microwaves
        • cell towers
        • high voltage electrical power lines
        • et cetera.
  • Stewart FAQ

    • Stewart Z3 Push Trolley

      Why Push?
      Traditionally, golfers who don't carry or use a powered machine will pull a trolley. When pulling a trolley, you will be twisting your spine and carrying some the weight of your equipment. The Z1 Push Golf Trolley has three wheels, so it can support its own weight and the weight of your bag. Now all that is required is a forward force, without a lifting force that is required when you pull. The handle is designed for use with two hands, this means you are able to walk with your spine straight and not apply any irregular twisting loads, making long term injury less likely.

      Can I use my stand bag?
      Yes - the 'jaws' of the Z1 have been designed so that any golf bag can be used, even stand bags. You can see from the video demo that the stand mechanism will slot between the jaws, meaning your bag will sit in the correct orientation (rather than on its side).

      Does the Z3 need any maintenance?
      Very little! The only thing you need to do is keep the moving parts free from dust and dirt. Please take a look at our short video on how to keep the frame moving freely.

    • Stewart X7 Lithium

      Can I use the product as soon as I receive it?
      The only thing you have to do before you play for the first time is to give the battery a full charge. Use this time to read through the owner's manual and familiarise yourself with the features of the product.

      What happens if the X7 Lithium goes out of range?
      If the X7 Lithium accidentally travels out of range of the remote handset, it will automatically apply the brake. Be aware that this range will vary depending on a number of factors, so the X7 will not necessarily stop at 50m.

    • Stewart F1 Lithium

      Can I use any bag on the F1 Lithium?
      The golf bag is an integral part of the design of the F1 Lithium, so you have to use one of our purpose designed golf bags. All F1 golf bag have two integrated aluminium struts that give the bag a rigid spine. This allows it to not only support its own weight, but also the forces that are applied when using the handle to steer the F1 manually.

      Can I trade in my current Stewart X Series?
      Already own a Stewart Golf X-Series and are thinking about trading up to a new F1 Lithium? Place your order directly with us and we will give you trade in value on your current Stewart X-Series, please contact us to see what this would be. This offer is not available through retailers. Please contact us on 0333 800 1818 or email sales@stewartgolf.com if you have any questions or would like to place an order.

  • Bat-Caddy

    • General FAQ

    Why should I use an electric golf push cart vs. a regular push cart or a golf cart?
    Bat-Caddy: Electric golf caddies provide you with a series of benefits, such as improved health and fitness, weight loss, lower handicap and a better overall golf experience, as well as economic benefits due to the saved rental cart fees. On Average a Bat-Caddy pays back for itself within one season considering a $15.00-$20.00 rental cart fee. The caddy basically gives you the experience to play like a Tour Professional, i.e. walking but not having to carry, push or pull and thus avoiding any strain or fatigue which will most definitely impact your golf game. The real question is why should I not use an electric golf caddy and continue to carry my bag or waste money on riding cart rental fees? Please also read our Product Benefits section on our website.

    What is the difference between a remote controlled and a manually controlled motorized golf trolley?
    Bat-Caddy: The remote controlled caddy can be operated via a handheld remote transmitter up to 100 yards distance. The manually controlled caddy is also power assisted but steering and speed control needs to be performed manually on the handle, so you will have to walk close to the caddy while operating it. Some of the manual carts have a semi-remote capability called "timed advanced function" whereby you can send the caddy a certain distance forward stopping automatically. The remote controlled caddy can also be manually operated via a seamless rheostat control on the handle. It especially comes in handy when walking off the fairway or after putting, because you don't have to walk back to your cart.

    How do I know if a motorized golf push cart is not too complicated for me to operate and maintain?
    An electric caddy does require some minimal technical understanding and affinity, as it is a rather sophisticated, yet easy to use electrical/mechanical device with moving and wear/consumable parts. Remote controlled carts require a little bit more involvement/touch and forward looking operation than the manual carts, as they will follow the topography of the course. Eventually, wear and consumable parts need to be replaced, so look for a supplier who has all parts in stock, offers technical support and is transparent in parts pricing. Our sincere advice is: if you don't know clockwise from counter clockwise, left from right, plus from a minus battery pole or cannot read instructions or expect pushing a button and the caddy will follow you automatically from the 1st tee to the 19th hole - Don't buy an electric golf caddy!

    Will the golf cart follow me?
    Bat-Caddy: No! The type of carts that follow you are not widely used anymore. The main disadvantage of the sensor based “Follow-Me” technology is, that it is rather cumbersome to use and often the contact between caddy and operator can be lost depending on walking speed and turning movements of the operator. Because the caddy is driving behind the operator, he/she might not even notice when the contact is lost. In addition one needs to constantly turn the system off and on when hitting a shot or walking to the green to make a putt, and/or switch between Follow-Me and remote function to retrieve them when done putting or going off the fairway. It’s more a reactive system compared to today's widely used proactive direct remote control technology which is more intuitive and easier to use. In summary: Sounds nice in theory but has issues in reality.

    What is better? A rear wheel or a front wheel drive?
    Front wheel driven caddies have some distinct disadvantages: Due to the motor being integrated into the front wheel there is additional weight which needs to be lifted when turning. Also the wheel spins when lifted, and the caddy tends to lose traction going uphill. It's also more difficult to repair. The rear wheel drive is definitely the way to go!

    What kind of golf bag should I be using with an electric caddy? Can I use my current carry/stand bag?
    Electric caddies are designed for standard cart bags. Carry bags with legs or uneven weight distribution are not very well suitable, as the legs will prevent the bag from being centered or properly affixed causing shifting during operation which will negatively impact the tracking of the cart. Hence, we recommend a standard cart bag with an even oval shape design, possibly with separate club compartments to prevent club shifting and noise, and plenty of pockets to optimize weight distribution in the bag/cart. Recommended dimensions are: 34.5" (minimum height) x 9" (width) x 11" depth. Our bag supports accommodate many different shapes and sizes but the above measurements are ideal dimensions. Bat-Caddy offers a cart bag in our online store.

    What makes your caddies better than those of your competitors?
    Bat-Caddy: Bat-Caddy has basically introduced this type of product to a broader audience in the US by lowering the price point and significantly widening the distribution through retailers. Our caddies offer a unique and superior combination and balance of performance features, design, quality, service and value. Bat-Caddy incorporates US and European design and Marketing/Distribution savvy with Asian manufacturing capabilities. Unlike some other brands our caddies are designed as motorized golf caddies from ground up and not just retrofitted push carts. Please refer to our Product Information section for detailed product features and benefits and don't hesitate to compare us to any of our competitors at any level. When purchasing an electric caddy please also always consider the after-sales service. According to many of our customers Bat-Caddy has the industry's best customer service, and response time (Testimonials). Our sincere advice: Never buy this kind of product from amateurs on auction sites other than from our authorized dealers, or from shady/new outfits without real physical addresses or service phone numbers. You want to make sure you get service and parts when you need it during the life of your caddy and warranty back-up as advertised. Check a company's track record, and if they actually have a real physical location. There are various "imitators" on the market who have tried to copy our caddies as well as Marketing strategy, but they are usually years behind and ship out of a "garage". Bat-Caddy is a well established company since 2004 with the appropriate technical and industry certifications required for this type of product, such as the FCC, IC in Canada. We have alliances with other world renowned caddy manufacturers to offer product in even the highest price caddy segments. We are considered the best value in the market with the broadest product offering and best customer service by our nationwide reputable dealers/retailers and consumers. That's why we continue to grow at an amazing pace, despite the current economic climate. We are a global company represented in the US, Canada, Europe and Asia with an array of reputable retailers representing our product line. Don't go for second best!

    What are the practical/operational differences between the sealed lead acid and the lithium batteries?
    Bat-Caddy: the fairly new and emerging lithium technology for golf carts offers a significantly higher power density, which means that much more power can be stored in a much smaller and lighter space. Practically that results in a much lighter and smaller battery with longer durability per charge as well as a much longer life time. Specifically, you can now replace a 12V 35Ah SLA battery on a remote controlled caddy with two motors usually running 27 holes per charge with a total lifetime of about 150 charges, with a 12V 20/21Ah Lithium battery running 36 holes per charge and a total lifetime of about 500 charges. This increases the number of rounds by a factor of 4 -5. This all while at the same time reducing the weight by 75% and the size of the battery by 50%+, so less handling and storage effort. Lastly, the absence of lead makes the lithium battery more environmentally friendly. The slight drawback is the still much higher price of the lithium battery, but economically that can be justified by the much better performance and higher convenience.

    Can I retrofit my current sealed lead acid battery caddy or upgrade later from a SLA to a lithium?
    Bat-Caddy: Yes. All our caddies are designed to operate with a 12V system compatible with both SLA and our special lithium chemistry battery. Other caddies are using a 24V lithium system which prevents the switch.

    What are the general advantages of lithium cells vs lead acid?

    • Cell Cycle Life: 20,000 shallow cycles or 55 year
    • Longer Life Cycles: Exceed 2,000 full cycles, 5 times better than Lead Acid
    • Higher Discharge Power: 6.6 times of Lead Acid
    • Less Charging Time: Less than 2 hours
    • Less Self Discharge Rate: Less than 8% monthly, Lead Acid is 20%
    • Less Weight and Size: 50% of Lead Acid
    • High Temperature: Can operate at 70°C without life degradation
    • Low Temperature: Can operate in -30°C with slight performance degrade
    • Maintenance Free: Flooded Lead Acid need constant distilled water maintenance
    • Lithium does not Freeze
    • Safer: No Explosion, No Fire
    • Non Toxic to the Environment
    • 95% Energy efficient

    What is the USB port for?
    Bat-Caddy: USB (Universal Serial Bus) is a worldwide industry standard for connection, communication and power supply of electronic devices. Most electronic gadgets are equipped with it nowadays, and on your caddy you can use it to plug in/charge a cell phone, GPS or any other electronic device. For more information about USB, please reference the Wikipedia page at http://en.wikipedia.org/wiki/USB.

    • SLA BATTERY QUESTIONS

  • How should I handle and maintain my sealed lead acid battery in order to get optimal performance and life time?

    Please fully charge the battery BEFORE the first use: this can take 8 to 16 hours for the charger indicator light to change from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.
    Subsequent charges of the battery: these can take from 3-8 hours, depending on load and course conditions, for the charger indicator light to turn from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

    Do not leave the battery on the charger for extended periods of time. Overcharging might damage the battery and will also will void the warranty.
    Do not fully deplete your battery, charge after every 18 holes. Complete depletion will significantly shorten the life of the battery.
    Do not secure the battery lead to the caddy with the silver battery lead screw. In case of a tip-over the battery cable should pull out to prevent damage.
    Do not store the battery on concrete or other cold surfaces.
    Do not store in an area that goes below freezing. During periods of inactivity, the battery should be fully recharged once every 4-6 weeks; this is a maintenance charge and should not take long. It is recommended to get a volt meter so you can measure the voltage in the battery. A new fully charged battery should read about 13.5V.

    NOTE: There are times when a battery shows appropriate voltage in idle condition, yet the battery doesn't work. If this occurs, the battery should be retested under load.

    How long does the battery last?
    Bat-Caddy: Our batteries are rechargeable deep cycle (NOT car/motorcycle batteries) sealed lead acid batteries which must be maintained by you. They are rated to last on average for at least 27 holes or 6-7 hours of play per charge (anyone advertising longer operational functionality on the same ratings batteries is very likely overstating the continuous battery performance). Depending on the weight of your bag, topography of your course and the distance of travel they might last longer or shorter. However, we recommend to recharge the battery after every 18 holes or 5 hours of play for at least 5 hours, as complete drainage reduces the life time of a battery significantly! The overall life time for sealed lead acid and any other batteries used by any caddy OEM is dependent on a variety of factors, other than purely the number of charges, including but not limited to frequency between charges, duration of charge, level of drainage, idle time between usages, storage conditions and duration and overall shelf life. We usually predict a battery lasting anywhere between 120-180 charging cycles, if it is used frequently and according to instructions. Do not leave the battery on charger for extended periods of time and do not store them on cement of metal surfaces. We do cover our batteries 100% according to our published warranty policy, and any potential additional coverage is at our discretion.

    Do I have to take the battery out of the battery carry case when charging?
    Bat-Caddy
    : No. You can leave the battery in the case during charging or long term storage. The only time to take the battery out of the case is when the case is wet after rainy conditions or to replace the battery or bag.

    • Lithium Battery Care & Handling Instructions

    To get maximum life/reliability out of your battery, here are some helpful hints:

    IMPORTANT: STUDY AND FOLLOW ALL SAFETY HANDLING INSTRUCTIONS IN THE MANUAL!!

    ONLY use the supplied or an especially dedicated lithium charger for your battery. Any other charger will damage your battery and void the warranty.

    Please fully charge the battery BEFORE the first use: this can take 8 hours for the charger indicator light to change from red (charging) to green (charged). It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

    Subsequent charges of the battery: these can take from 3-8 hours. It is recommended to take the battery off the charger after the battery is charged, i.e. the charger light is green.

    Do not fully deplete your battery, charge after every 18 holes. Complete depletion will significantly shorten the life of the battery and void the warranty.

    Do not leave the battery on the charger for extended periods of time. Overcharging will void the warranty. It is recommended to charge the battery shortly before you play again, instead of right after you have played.

    Do not secure the battery lead to the caddy with the silver battery lead screw. In case of a tip-over the battery cable should pull out to prevent damage to the plug socket.

    Do not store the battery on concrete or other cold surfaces or in areas with freezing temperatures. A cool, dry place is the best way to store your battery (short & long term).

    Do not expose the battery to excessive heat or direct sun for long periods of time or store it in hot areas (car trunks, garages etc). LI batteries do not like high temperatures.

    Do not submerge the battery in water. The case is not sealed and battery will be damaged!

    Do not expose or throw the battery into open fire. EXTREME FIRE HAZARD

    Do not drop the battery to prevent damage to electronic battery management system

    Unlike SLA batteries, lithium batteries should be stored at a lower charge state during longer periods of inactivity. The ideal charge state is 40-50% of capacity.

    • ADDITIONAL BAT-CADDY QUESTIONS

    I read some negative product reviews on some public websites? How do you comment?
    Bat-Caddy: First, product reviews have become a competitive weapon nowadays, so often these reviews can be "fabricated" by competitors. Often the case when a specific competitor is named. Also, we have a customer base of several 10,000 customers operating since 10 years, and 99%+ of our customers are very satisfied or even thrilled about the value and performance of our caddies. If a handful of disgruntled customers (less than 0.05%) are having an issue or problem, then this is a pretty good performance statistically. We have an overall return rate of under 1%. Usually the 99% of satisfied customers don’t take the time to write good reviews. Also, in many cases these issues are self-inflicted and stem from accidents caused by operator errors. Bumping the caddy into walls, curbs, overturning it at high speed, running it into sand traps, sprinkler wells, or other hazards, and similar stunts will very likely lead to damages. Like any other mechanical/electrical equipment, if you treat it right, it will return the favor. Operation of these electric caddies, especially the remote controlled ones, does require some practice and skill and in most of these cases people went out there and just crashed the cart. Our staff has been playing with these caddies since 10 years, and nobody has broken a single part yet. Like in life in general, "Common Sense" applies! However, in most of these cases we also take the caddy back for a full refund. We do not want, nor do we need unsatisfied customers. The same people also seem to think that our competitors caddies, who have mostly copied our carts, are different or better while even cheaper! Think again! Bat-Caddy is by far the market leader and even the creator of this industry in the US. We are represented by most major golf retailers and 100s of smaller outlets, and our design and Marketing strategy has been imitated and copied over and over, because we offer exceptional value. To think that our caddies are poorly designed seems to be a little naïve.

    How do I operate my caddy properly?
    Bat-Caddy: Common Sense applies! Electric caddies, even models with the Anti-Tip wheel, are 3-wheel mechanical vehicles susceptible to tipping over in certain situations. Turning at fast speeds, crossing steep side hill terrain, driving into potholes over bumps, roots, sprinkler heads or curbs, driving in steep uphill or downhill situations are all potential hazards that could cause your caddy to tip over, crash and damage the cart and/or your golf equipment. The general rule is NOT to go where it can be dangerous and, if in such situations guide your caddy manually and carefully. Never run your caddy over curbs, but assist it manually to prevent wheel damage or tipping. Learn the physical limits of your caddy before you drive it into challenging situations. Don't operate your cart in heavy rain or drive it through deep casual water. Electric and water don't mix! When you leave your caddy to make a putt or for other reasons, never leave it pointed towards a hazard such as water, bunkers or public streets etc. On occasion it can happen that you push a remote control button by accident (for example when stored in a pocket) and the caddy starts moving unintentionally in which case you don't want it to end up in water or other dangerous hazards or endanger others. Don't steer your caddy with the remote when on narrow cart paths, bridges, near hazards or other people, but rather guide it manually. An appropriate mix between remote and manual steering will give you the optimal performance. Again, common sense and preventive/defensive driving are the best policy to protect and enjoy your investment for many years.

    Does my caddy have a brake?
    Bat-Caddy: Our caddies (both remote and non-remote) are equipped with free-wheeling 12V DC motors which have the advantage that you can push your caddy freely even without power. This makes maneuvering in many standard situations on and off the golf course much easier, and you will never be stuck on the course, even if you lose power. This also means that the caddy will roll and accelerate downhill. In order to prevent this from happening, the caddy should be parked parallel to the decline, just like you would with a regular push cart. When going downhill we recommend holding onto the caddy to prevent excessive acceleration. All our remote controlled caddies do have a STOP button which will stop the caddy instantaneously. We recommend to avoid using this function at accelerated speeds going downhill, as excessive torque on the drivetrain components can be generated through the combination of weight and high speed.

    What do the lights on the handle mean?
    Bat-Caddy: The red, yellow and green LEDs on the handle indicate the level of charge of the battery. When the battery is fully charged they all should be lit. As the battery drains itself first the green, then yellow will go off. If only the red is on it's time to recharge.

    My caddy has no power when I try to turn it on?
    Bat-Caddy: Please check if all electrical connections are tight. Also check the fuse in the red cable of the battery leads within the battery carrying case. If broken please replace with a standard 30 Amp automotive fuse. (Newer models don't have a fuse)

    My caddy tends to track to one side. What is the cause for that and what should I do?
    Bat-Caddy: All caddies will follow the weight and slope. If the weight in your bag is unevenly distributed the caddy will always tend to track to that side. Make sure that the weight in your bag is distributed evenly and the bag sits straight on the supports and cannot shift. Please test the tracking of your caddy without the bag on even terrain. The tracking can be adjusted via the adjustment mechanism mounted to the front wheel on all X3 and X4 models. Please open the axle nut and the tracking eye rod located on the right side of the front wheel. Shift the wheel as needed and tighten the screws in reverse order. Don't over tighten the nuts. The wheel must be able to spin freely. Again during operation make sure the bag is positioned straight and cannot shift, and the weight in your bag is evenly distributed. Operate the caddy in a forward looking manner taking the topography and the slope into account. Occassional directional adjustments might be necessary.

    Do caddies interfere with each other when playing with other Bat-Caddy carts?
    Bat-Caddy: No. The remote controls have slightly different frequencies, so they don't interfere with each other.

    My remote control loses connection at times. Am I doing something wrong?
    Bat-Caddy: Remote operation interference can be caused by several reasons. Cell phone towers and strong alarm systems emitting radio waves can have a significant effect. Contrary to some people's belief residential homes along the golf course should not interfere with remote operation. Also, enclosing the strap antenna with your hand while operating the remote can cause loss of remote connection from as close as 5-10 yards. Please let the antenna freely hang in front of the remote to optimize reach and connection. Also, check your remote control batteries and test the remote for lose rattling parts inside (something might have come loose if the remote was dropped on a hard surface). Sometimes the remote also needs to be resynchronized with the caddy (see below). You can also lose connection if the distance between caddy and operator becomes too long.  General advice: never operate the caddy too far from you, so that you can always reach it. Common sense applies! For any further assistance please contact one of our Service Centers.  

    I lost or replaced my remote control and just received a replacement. How do I reprogram or resynchronize the new unit?
    Bat-Caddy: In order to resynchronize a new remote control you need to have the caddy under power (turned on) with the rheostat speed control in OFF position. Best to reboot, i.e. turn the caddy off and then back on. For 2010 and later models within 30 seconds of powering the caddy on (the controller is now searching for a new signal) point the remote towards the caddy a few feet away and press forward or reverse repeatedly, or in some cases continuously for about 10-20 seconds or until the caddy starts moving. If the caddy does not start moving within 30-45 seconds, release and repeat process from the beginning (reboot). Please make sure that the caddy is powered on during this procedure. For pre-2010 models expose the controller box in the battery tray by opening the plastic lid in the tray. Now push the green button on the side of control box while simultaneously pushing either the forward or reverse button repeatedly on the new remote transmitter for ca. 10 sec. We recommend to take the wheels off or jack up the caddy during synchronization to prevent the caddy from getting away. If you have problems with synchronization please contact one of our Service Centers. rest assured it ALWAYS works, so try a few times before you call.

    I accidently drove my caddy into a water hazard, and it does not turn on anymore. What shall I do?
    Bat-Caddy: Remove the caddy from the water as soon as possible! Disconnect the battery (do not use the On/Off switch) and take it out of the carry bag to dry off. Drain all water from the controller box and its compartment and quick dry with a towel. Completely let the controller dry out in a warm, dry place, possibly supported by a hair dryer. If the handle was submerged, open up the handle shell and dry out the handle circuit board, rheostat and wiring. This process should last about 1-2 days max. If your battery lead has a fuse box, check and possibly replace the fuse. Do not turn the caddy on until the drying process is complete. In many cases the caddy comes back to life after a while. If not, please contact one of our Service Center for assistance. General advice: when leaving your caddy behind, never leave it pointed to a water or other hazard but towards the open fairway. If near water or when crossing bridges, always handle your caddy in manual mode or be very close to it, so any operational mistake can be avoided.

    I received my Bat-Caddy model and it has the free new integrated scorecard/umbrella holder accessory. How do I assemble it properly?
    Bat-Caddy: Please refer to the assembly instructions in the box.

    The golf season is over and I am ready to store my Bat-Caddy? What is your advice?
    Bat-Caddy: We recommend to clean the caddy using a damp cloth or brush for the wheel treads. DO NOT use a hose or power washer and keep moisture away from the electronics in the handle and controller box/compartment! Lubricate and protect the axles and wheel cores from oxidation with WD-40 or similar lubricant. Store in a dry, cool/non-freezing place. Give the battery a final full charge over night, unplug and store in a cool but non-freezing place. DO NOT leave the battery plugged into the caddy or charger! DO NOT leave the battery on a concrete or metal floor, but ideally place on a wooden shelf. If possible recharge the battery every 6-8 weeks. Recharge before first use in Spring, and you should be in great shape for the next season. Stay warm!

    How do I synchronize my remote?

    • Remote with on/off switch (as of 2014; no external antenna)
      Step #1 - Make sure power is totally off for at least five (5) seconds
      Step #2 - Hold down the stop button on the remote.
      Step #3 - Power up cart. Continue to hold down the stop button.
      Step #4 - Continue hold down the stop button until the lights on the LED screen blink.
      Step #5 - Cart is now in “sync” test each function to assure all are functioning.
      You are ready to go!
    • Remote for carts from 2010- 2013/14 (Controller has no green button, remote w strap antenna)
      Step #1 – Make sure power is off for at least five (5) seconds.
      Step #2 - Hold down the forward button on the remote. Make sure the red LED light is lit.
      Step #3 - Power up the cart. Continue to hold down the forward button on the remote.
      Step #4 - Start counting slowly. Cart will start to move before you reach 15.
      Step #5 - Cart is now in "sync" test each function to assure they are functioning.
      You are ready to go!
    • Remote for carts before 2010 (Controller has a green button)
      Step #1 - Remove controller cover and expose the controller.
      Step #2 - Find the green button on the small plastic side of the controller.
      Step #3 - Power-up cart. Press and hold-in the green button on the controller.
      Step #4 - While holding the green button in, start pressing and releasing the forward button on the remote. Process may take 5-15 seconds. Once cart begins to move you are in sync. Then test each function.
      You are ready to go!

     

    • Caddy Specific FAQ

      Should I charge the battery once I receive the unit?
      Our 12V sealed lead acid batteries come more or less fully charged, but we recommend to charge them for a full 12 hours before the first usage. The charger should either have a blinking green light or a red light while it's charging and turn into a steady green light when the battery is fully charged. The batteries develop their full potential after a few full charging cycles. We recommend not to leave the batteries on charge for longer periods of time. After a charging cycle is completed over night, unplug the battery and it will hold its charge for weeks, if not months.

      How long does the battery last?
      Our batteries are rated to last on average for at least 27 holes or 6-7 hours of play per charge (anyone advertising longer operational functionality on the same ratings batteries is very likely overstating the continuous battery performance). Depending on the weight of your bag, topography of your course and the distance of travel they might last longer or shorter. However, we recommend to recharge the battery after every 18 holes or 5 hours of play, as complete drainage reduces the life time of a battery significantly! The overall life time for sealed lead acid and any other batteries used by any caddy OEM is dependent on a variety of factors, other than purely the number of charges, including but not limited to frequency between charges, duration of charge, level of drainage, idle time between usages, storage conditions and duration and overall shelf life. We usually predict a battery lasting anywhere between 120-180 charging cycles, if it is used frequently and according to instructions. We do cover our batteries 100% according to our published warranty policy, and any potential additional coverage is at our discretion.

      What do the lights on the handle mean?
      The red, yellow and green LEDs on the handle indicate the level of charge of the battery. When the battery is fully charged they all should be lit. As the battery drains itself first the green, then yellow will go off. If only the red is on it's time to recharge.

      My caddy has no power when I try to turn it on?
      Please check if all electrical connections are tight. Also check the fuse in the red cable of the battery leads within the battery carrying case. If broken please replace with a standard 30 Amp automotive fuse.

      My caddy tends to track to one side. What should I do?
      All caddies will follow the weight and slope. If the weight in your bag is unevenly distributed the caddy will always tend to track to that side. Make sure that your bag is balanced. Please test the tracking of your caddy without the bag on even terrain. The tracking can also be adjusted by adjusting the front wheel with the adjustment mechanism. Please open the axle screw and the tracking rod located on the right side of the front wheel. Shift the wheel as needed and tighten the screws in reverse order. During operation make sure the bag is positioned straight, the weight in your bag is evenly balanced and does not shift.

      Do caddies interfere with each other when playing with other Bat-Caddy carts?
      No. The remote controls have slightly different frequencies, so they don't interfere with each other.

      I lost or replaced my remote control and just received a replacement. How do I reprogram or resynchronize the new unit?
      In order to resynchronize a new remote control you need to have the caddy under power (turned on) with the rheostat speed control in OFF position. Best to reboot (turn off and on) the caddy before starting the process. For pre-2010 models expose the controller box in the battery tray by opening the plastic lid in the tray. Now push the green button on the side of control box while simultaneously pushing either the forward or reverse button on the new remote transmitter for ca. 10 sec. For 2010 models the green button has been eliminated, so just point the remote onto the caddy a few feet away and press forward or reverse for 10 sec. If the caddy does not start moving at once, release and repeat process. Please make sure that the caddy is powered on during this procedure. We recommend to take the wheels off or jack up the caddy during resynchronization to prevent the caddy from getting away.

      I received my 2011 Bat-Caddy model and it has the free new integrated scorecard/umbrella holder accessory. How do I assemble it properly?
      Please visit www.batcaddy.com to download assembly instructions.

      The golf season is over and I am ready to store my Bat-Caddy? What is your advice?
      We recommend to clean the caddy using a damp cloth or brush for the wheel treads. DO NOT use a hose or power washer and keep moisture away from the electronics in the handle and controller box/compartment! Lubricate and protect the axles and wheel cores from oxidation with WD-40 or similar lubricant. Store in a dry, cool/non-freezing place. Give the battery a final full charge over night, unplug and store in a cool but non-freezing place. DO NOT leave the battery plugged into the caddy or charger! DO NOT leave the battery on a concrete floor, but ideally place on a wooden shelf. If possible recharge the battery every 6-8 weeks. Recharge before first use in Spring, and you should be in great shape for the next season. Stay warm!

    For Technical Support please contact 1-877-815-0809 or batcaddyservice@batcaddy.com For Sales & Marketing please contact us at 1-888-669-6740 or +1 (631) 757-7799, fax us at +1 (631) 460-9011 or send us an e-mail at batcaddy@batcaddy.com

  • Motocaddy FAQ

    How heavy are the batteries?
    If you are worried about the weight of the battery you will be lifting on and off your trolley our lightest battery is the lithium battery weighing only 2kgs. Our standard battery weighs 6.5kgs and our extended range battery weighs 10.5kgs.

    How long does the battery take to recharge?
    After a full round of golf it will take approx 6 to 8 hours to recharge the battery.

    I have just received my new trolley, put the battery on charge and the light has gone green in less than an hour, is anything faulty?
    No, there is no fault here as our batteries come almost fully charged. Before using your trolley for the first time we recommend leaving the battery on charge for a full 8 hours even if the light on the charger does turn to green.

    If I only play 9 holes, do I still have to recharge the battery before the next game?
    Yes. Regardless of the number of holes played the battery must be charged after every use.

    Is my battery ready to use as soon as the green light shows on the charger?
    Yes. When the green light shows, the battery is fully charged and raring to get on the golf course!

    Should I buy a second battery?
    If you need to play 36 holes in a day you should either buy an extended range battery or a spare standard battery. If you opt for using two batteries make sure you rotate their use to prolong the life of both batteries.

    Should I fully discharge my battery from time to time?
    Definitely not. You must never fully discharge the battery as this could severely reduce the capacity of the battery. If you notice the trolley starting to travel more slowly than usual you should come in as soon as possible.

    What are the dimensions of the Motocaddy Cart Bags?
    The dimensions of the cart bags are 720mm in height, 400mm depth and 300mm width.

    What are the folded dimensions of the S1 and S3?
    The folded dimensions of the S1 are 850mm in length, 350mm height and 560mm width.
    The folded dimensions of the S3 are 900mm in length, 350mm height and 570mm width.

    What happens if my battery dies before I’ve finished my round?
    If you have a digital trolley and your battery does happen to run out during a round you can move the wheels out a notch to put the trolley on freewheel, this will allow you to finish your round of golf. When you get home open up the battery bag and check the terminals of the battery to make sure that they are tight, if they are and you haven’t managed to get the desired number of holes out of your battery, give our team a call.

    What is the maximum weight that a Motocaddy can carry?
    We recommend a maximum weight of 20kg, which is more than enough for a cart bag full with 14 clubs, waterproofs, plenty of balls etc.

    What is the weight of a Motocaddy?
    Both the S1 Digital and the S3 Digital weigh only 8.4kgs (without bag or battery) this is due to the lightweight and very sturdy aerospace grade aluminium frame.

    What kind of warranty does a Motocaddy come with?
    All 2010 Motocaddy S-Series model trolleys are covered by a comprehensive 2 year warranty.
    Lithium batteries are also covered by a 2 year warranty. Lead acid standard & extended batteries are covered by a 12 month warranty from date of purchase.

    What service does a Motocaddy require?
    No maintenance is required, however you must keep the battery charged up when not in use and you should try to charge it up within 24 hours of playing golf. We also recommend that you keep the cart clean by regularly wiping it down with a damp cloth. Please don’t use a pressure washer as you might end up with water in places you don’t want it.

    Will my golf bag fit onto a Motocaddy?
    Any standard golf bag will fit securely onto a Motocaddy. Some very large tour bags will fit but may not be the snuggest of fits. The Motocaddy Pro Series Cart bag is a perfect fit and features a unique slot on the base to prevent the bag twisting.