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Bag Boy FAQ

Quad Series | Tri Series | R&G Series | C&I Series | Battery


What are the benefits of the push cart?
Why Walk? Bag Boy is reintroducing golfers to the way the game was intended to be played. When golfers walk the course while pushing their clubs, they achieve a greater feel for the game, receive a greater appreciation for the natural surroundings and gain priceless health benefits with the additional exercise.

Pushing Your Clubs will Save Your Back and Improve Your Game

  • Stay Healthy & Strong. After studying the issue in depth, the AJGA found that carrying a golf bag during a round of golf, especially among younger players, could potentially contribute to back injuries and fatigue. As a result, the AJGA now allows push carts during all competitions.
  • Score Better. In a recent study, their nine-hole averages were 40 with push cart, 43 when riding in the motor cart and 42 with a caddie. "It gets back to the idea that walking gives you a certain amount of time to think about a shot, to rehearse, go through the stuff. Where in a golf cart, you're holding on, then, boom, you've got to get up, go to the ball and make a decision pretty quickly." (source: Neil Wolkodoff, PhD, Director of Rose Center for Health and Sports Sciences)

Great for the mind and body. But don't take our word for it, here's what the experts say:

  • Lose Weight. Playing golf four times a week while walking the course expends nearly 8,000 more calories a week than golf cart riders. That's nine pounds over three months. (source: Golf Fitness Laboratory at Pitt Medical Center's Center for Sports Medicine)
  • Burn More Calories. Golfers burn more calories when they walk and push their clubs (718) than when they ride in a cart (411). When they walk, they travel about 2.5 miles, compared to 0.5 miles when they ride. (source: Neil Wolkodoff, PhD, Director of Rose Center for Health and Sports Sciences)
  • Improve Your Overall Health. Those who walk 36 holes a week will burn around 2,900 calories a week. Burning 2,500 calories a week improves your overall health by lowering your risk of heart disease, diabetes and cancer.
  • Live Longer. A person may gain two hours of life for every one hour of regular, vigorous exercise, like brisk walking. (source: New England Journal of Medicine)

Is my Bag Boy product covered under warranty?

A. Push/Pull Cart Warranty POLICY:
The Bag Boy Company provides the original retail purchaser of each new Bag Boy cart a limited one year warranty against defects in materials and workmanship for the cart frame and cart wheels when purchased from an authorized Bag Boy dealer. Bag Boy does not warrant the following items which are considered wear and tear items: paint, decals, tires, grips and other wear and tear items. The wear and tear items listed are only covered for warranty if the product is damaged in these respects before initial use.

REEDY: This warranty is expressly limited to the repair or replacement of a defective frame, wheel or part and is the sole remedy of the warranty. This warranty applies only to the original owner and is not transferable. Claims under this warranty must be made through Bag Boy Customer Service. Proof of purchase is required. Warranty remedies are subject to depreciation based on age and use of the cart.

EXCLUSIONS: Improper assembly or follow-up maintenance voids the warranty. This warranty also does not cover damage from normal wear and tear, installation of parts or accessories not originally intended or compatible with the cart as sold, damage or failure due to accident, misuse or neglect, or modification of the frame, wheels or components. Labor charges for parts changeovers are not covered by the warranty. Additionally, this warranty does not cover damage associated with commercial use, competition, or lack of technical skill of the user.

LIABILITY LIMITATION: The Bag Boy Company shall not be responsible for incidental or consequential damages including damages for personal injury, property damage or economic losses. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

"NO FAULT" WARRANTY: If your Bag Boy cart is damaged in a way not covered by the foregoing warranty- an accident, for example - The Bag Boy Company will work with you to replace it at a reduced cost. Please check with Bag Boy Customer Service staff regarding the latest pricing, policy guidelines and produce availability. Any cart sold through this program requires that the damaged product be returned to The Bag Boy Company before the replacement item is shipped unless otherwise instructed. Please be aware that any shipping and/or labor costs are not covered as part of this program.

Serial Number is required for any and all warranty coverage.

B. Golf Bag Warranty:
Bag Boy provides a full one-year warranty on golf bags. From the date of the original purchase, Bag Boy will provide you with parts to repair your bag free of charge due to failed parts due to a manufacturing defect. If necessary, Bag Boy will replace your product during the warranty period. Proof of purchase is required to make a warranty claim and warranty is only extended to the original owner.

C. Electric Cart Warranty
Warranty Registration: Warranty registration can be made either on-line at www.bagboy.com or using the warranty registration card supplied with your motorized cart. It must be completed and returned to The Bag Boy Company within 14 days of purchase.

Warranty Service Problem: Purchase date of the motorized cart must be given before warranty is accepted for processing. In the event of a need for warranty service, either refer to the list of authorized service centers or call The Bag Boy Company at 1-800-955-2269

Warranty Policy BAG BOY RC2: For a period of 12 months in respect of the electronics, wheels, clutches, drive dogs, axles, battery and charger and 24 months in respect of the frame, motor and gearbox, The Bag Boy Company or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:

  • The RC2 has been properly used, maintained and regularly serviced The replacement or repair is performed by an authorized Bag Boy service center or the owner with The Bag Boy Company approval.

Warranty Exclusions
The following events void warranty: Any defect caused by misuse, negligence, accident or failure to carry out proper maintenance procedures. Any alteration performed by non authorized people or companies. Fitting of parts or accessories not recommended by The Bag Boy Company. Any damage caused by continued operation of the motorized cart after it is known to be defective. Damaged seat support bracket on cart chassis

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty: Warranty coverage for components installed during a motorized cart's warranty period shall consist of the duration of the cart's warranty period, provided the warranty installation is performed by The Bag Boy Company, an authorized service center or the cart owner on approval.

How much do your carts weigh?
Bag Boy carts range anywhere from 8 to 20 lbs depending on the model..

  • Quad - 15.8 lbs
  • TriSwivel - 17 lbs
  • Express DLX - 15 lbs
  • M-330 - 10 lbs
  • Quad Rental - 19 lbs
  • Dual Tube Rental - 10 lbs

What can I do if I have a flat tire on my Bag Boy cart?
Bag Boy stocks replacement inner tubes for Express models prior to 2006. However, flat resistant tires may be a substitute for your cart. Please call customer service at 800-955-2269 for pricing and availability.

How do you remove the front wheel from the Express Cart to change the inner tube?
To change the tube, first you have to take the wheel off the bracket. To do this remove the entire front wheel assembly, whether by removing the two screws on the under side or by unlatching it, if you have the newer model. Remove the two Phillips head screws on both sides of the bracket that hold the wheel. The wheel will slide out of the bracket. It might require two people to do this, one holding the wheel and one holding the long part of the assembly and pulling the wheel off of the bracket. Once the wheel is off the bracket, you can change the tube.

What accessories do you carry?

  • Backbone - Travel Cover Support System
  • Cart Seat
  • Mobile Device Holder
  • Quad Dirt Bag
  • Sand/Seed Bottle
  • TriSwivel Dirt Bag
  • Universal Beverage Holder
  • Wind Vent Umbrellas

What is a hybrid bag?
The Hybrid TC is the ultimate travel cover/golf bag combination. You conveniently have both all-in-one. The Bag Boy Hybrid TC has a crush resistant PVC top and body to protect clubs while traveling. The wrap-around clam shell top makes packing your clubs simple. The Hybrid TC comes outfitted with durable, smooth rolling in-line skate wheels and also has a 5-way, 9" organizer top. Click here to learn more about this product.

What is Bag Boy's return policy?
If you would like to return a product purchased from our on-line store, please contact customer service at 1-800-955-2269 to request a return authorization number.

Products may be returned within 7 days of receipt in new, unused condition.

Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of returned shipping.

If I have a question which is not listed, whom do I contact?
Please email, phone, fax, or write to Bag Boy Customer Service at the numbers or address listed below.

E-Mail: bagboycs@bagboy.com
(To ensure a prompt reply, please include a phone number in any email correspondence.)
Phone: 1-800-955-2269 between 8:30am-5:30pm EST, Mon-Fri
Fax: 1-888-822-4269
Mail: Bag Boy Company
2701 Emerywood Pkwy, Suite 101
Richmond, VA 23294

For non-warranty questions or service on your Bag Boy Electric Cart please contact the Electric Cart Service Center.
Toll Free: 800-955-2269
Fax: 888-822-4269


QUAD SERIES GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.

WHY IS THERE ONLY TWO BATTERY BARS DISPLAYING ON MY BATTERY INDICATOR WHEN FULLY CHARGED?
The latest software has two bars to indicate battery level. The top bar (blue) and the bottom bar (red). This is to provide a more accurate reading of the batteries level. Lithium batteries do not behave in the same manner as SLA batteries. SLA batteries will give an accurate reading using the four bar system when a lithium battery gives a more accurate reading using a two bar system. The two bars are illuminated whilst the battery has between 25% and 100% capacity. When the capacity drops to 25% then the bottom red bar is only illuminated. You will have roughly 30 minutes of play left.

WHEN CHARGING MY REMOTE, WHY IS THE LEFT HAND LED ON THE MGI NAVIGATOR QUAD GYRO REMOTE FLASHING NOT THE RIGHT?
When your remote battery needs recharging the RIGHT LED will flash red. When connected to the charger the LEFT LED will flash green. If battery is very low RIGHT LED will flash red before the LED on the LEFT will begin flashing green.

To check the level of battery life in your remote control connect buggy to power. Press a button on the remote to ensure connection with the buggy. The battery indicator will display remotes battery level on the top of the screen.

WHAT IS THE WEIGHT OF MY BUGGY?
The weight of your buggy varies between models.

Navigator Quad Gyro: 13.5kg
Coaster Quad Brake, Hunter Quad: 13kg
Ryder Tri Compact & Terrain Tri Brake: 12.5kg

HOW DO I REGISTER MY BUGGY?
Locate your serial number, click this link and follow the prompts to register.

Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies
https://mgigolf.com/pages/register-product-outline/

WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY BUGGY?
The serial number on your MGI Quad or Tri series can be found in two locations on your buggy. Under the battery tray and inside the box storage compartment. It is 15 digits long and comprises of letters and numbers ie: ANQV0115xxxxxxx

THERE IS NO BATTERY INDICATION DISPLAYED ON MY TOP BOX.
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.

QUAD SERIES TROUBLESHOOTING

MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.

WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.

WHEN OPERATING THE BUGGY, THE TOP BOX DISPLAYS WORK, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY IS RUNNING SLOW
If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY DOES NOT TURN PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection

MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions

DO I NEED TO CHARGE MY NEW BATTERY?
Yes. Charge your new battery for at least 8 hours or overnight before use


TRI SERIES GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

MY BUGGY IS NOISEY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection

HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.

WHAT IS THE WEIGHT OF MY BUGGY?
The weight of your buggy varies between models.

Navigator Quad Gyro: 13.5kg
Coaster Quad Brake, Hunter Quad: 13kg
Ryder Tri Compact & Terrain Tri Brake: 12.5kg

MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions

MY NEW BUGGY IS RUNNING FASTER THAN MY FRIENDS
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.

TRI SERIES TROUBLESHOOTING

WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE.
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.

WHEN OPERATING THE BUGGY, THE TOP BOX DISPLAYS WORK, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.


R&G SERIES GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.

DO I NEED TO CHARGE MY NEW BATTERY?
Yes. Charge your new battery for at least 8 hours or overnight before use

HOW DO I REGISTER MY BUGGY?
Locate your serial number, click this link and follow the prompts to register.

Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies
https://mgigolf.com/pages/register-product-online/

WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY BUGGY?
The serial number on your MGI Quad or Tri series can be found in two locations on your buggy. Under the battery tray and on the underside of the top box. It is 15 digits long and comprises of letters and numbers ie: AR2BLixxxxxxxxx

MY NEW BUGGY IS RUNNING FASTER THAN MY FRIENDS.
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.

R&G SERIES TROUBLESHOOTING

MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN.
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY IS RUNNING SLOW
If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY DOES NOT TURN PROPERLY.
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection


C&I SERIES TROUBLESHOOTING

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

MY BATTERY IS CONNECTED TO MY BUGGY BUT NO LIGHTS APPEAR ON THE TOP BOX
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.

WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE.
Replace speed control

WHEN OPERATING THE BUGGY, THE TOP BOX LED'S WORK BUT THE BUGGY DOES NOT GO
Your buggy may need a replacement motor brushes or there may be a faulty connection. The buggy may need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY IS RUNNING SLOW
If your buggy is running consistently slow you may need a replacement motor or motor brushes. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

MY BUGGY DOES NOT TURN PROPERLY.
You may have a faulty clutch or your drive dog pins may need replacing

MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly, If the problem persists, the buggy may need to be taken to an authorised MGI repair centre for inspection

MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are locked into the drive position correctly, if this is correct, you may have a faulty clutch or your front wheel may need adjusting. Please refer to manual for adjustment instructions

MY BUGGY STOP/STARTS
You may need to replace your motor brushes or there may be a fault in your cables connections. The buggy will need to be taken to an authorised MGI repair centre for inspection.

MY NEW BUGGY IS RUNNING FASTER THAN MY FRIENDS.
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.


BATTERY GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Li Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW DO I KNOW IF MY LITHIUM BATTERY IS CHARGING CORRECTLY?
The Green LED illuminates to indicate the charger is powered on. The Red LED indicates the battery is charging. The LED will turn Green when the battery is fully charged and on float charge.

WHICH BATTERY IS SUITABLE FOR MY BUGGY?
Please use our 'battery wizard' to assist choosing a battery for your unit.

WHICH CHARGER IS SUITABLE FOR MY BUGGY? WILL MY OLD CHARGER WORK ON MY NEW BATTERY? WILL SLA WORK WITH LITHIUM?
Please check volt rating on your battery. The charger needs to be matched to its respective battery.

  • 12v SLA battery with 12v SLA charger.
  • 12v Lithium battery with 12v Lithium charger.
  • 24v Lithium battery with 24v Lithium charger.

DO I NEED TO CHARGE MY NEW BATTERY?
Charge your new battery for at least 8 hours or overnight before use.

DOES MY BATTERY REQUIRE MAINTENANCE?
Lithium & SLA batteries are virtually maintenance free. On SLA batteries check connections & tighten when necessary. Wipe with a damp cloth to clean.

DO I LEAVE MY BATTERY ON CHARGER?
It is recommended to be left on charger when not in use as the charger is a digital smart charger & will switch to power saving mode when required.

IF I AM NOT USING MY BUGGY/BATTERY WHAT SHOULD I DO?
If you will not be using the battery for more than a month, fully charge the unit, remove from charging & store in a warm, dry location. Attempt to use the battery every 1 – 3 months either by lending to a friend or family member for a round or removing the wheels & running the unit in a stationary position for half an hour. Place it back on charge till fully charged & store again.

THERE IS NO BATTERY INDICATION DISPLAYED ON MY TOP BOX.
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.

BATTERY TROUBLESHOOTING

MY BATTERY IS NOT PROVIDING POWER
Check the fuse located on the leads, check the connections to the terminals and the lead connections. If everything is okay, please take your battery to an authorised MGI repair centre

THERE IS NO LIGHT ON MY CHARGER
Ensure your leads are connected correctly and the power is switched on. Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre

MY CHARGER LIGHT DOES NOT GO TO GREEN
Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre

MY BATTERY IS RUNNING OUT OF POWER TOWARDS THE END OF THE ROUND
Your battery will need to be tested. Please take your battery and charger to an authorised MGI repair centre