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FAQ


Motogolf FAQ

Can I place an order via phone?
Yes, please call us during normal business hours (Mon - Fri 9 am to 5 pm PST) at (702) 723-8348.

Will I receive confirmation of my order via email?
Yes. You should receive e-mail from paypal with your receipt within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348. Once the order ships, you should receive an email with your shipment confirmation.

Will I receive shipment tracking information?
Yes - for traceable packages (most packages). Tracking information is e-mailed after shipment is confirmed.

How long will it take to receive my order?
Most items are shipped within 1-3 business days unless otherwise stated.

Will I get confirmation of my order?
Yes. You should receive e-mail confirmation within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348.

Which credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also acceptable payment option.

Do you charge sales tax?
We only charge sales tax to Nevada residents. For Dynamic Brand's products, we collect taxes from residents of VA, TX, NC, SC, NV and CA.

In the rare event something goes wrong with the electric golf trolleys, do we call Motogolf.com®?
No. You should deal directly with the manufacturer of the cart. The contact information should be provided under the warranty section of each product on our website.

What do I do if there is a problem with my electric golf trolley?
In majority of the cases the problem can be solved with an easily-installed replacement component that is shipped to you by the manufacturer. In rare cases, the cart is shipped back to the manufacturer for repair or replacement. Please check the specific warranty information on the specific product pages on our website.

What is the warranty & return policy on my purchase?
Any warranty covering products sold by Motogolf.com® is the warranty provided by the manufacture of those products. The manufacturer’s warranty information is provided under the warranty section for each product for your convenience.

MOTOGOLF RETURN POLICY

Motogolf.com® wants to make sure all customers are happy with their purchase. For that reason, you may return any of our items for a refund less Up to 30% restocking fee. This charge covers the fee charged by the logistics company for checking and restocking of the returned product. Also included in this charge is the original shipping cost by Federal Express or UPS, and credit card processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment. The items must be returned within 15-30 days of purchase and the items must be in new condition with all factory packaging and literature in its original condition. If the items show obvious sign of use it will not be accepted and no refund will be issued. The items must be post-marked no later than 15-30 days from order date. No exceptions. You MUST contact us via email or telephone prior to returning any product. Many of our products are returned directly to our manufacturer, not to us. If any these items is returned to us, it maybe forwarded to the manufacturer at your expense. Most items we sell have warranties from the manufacturer, so after 15-30 days you should deal directly with them. Please contact the manufacturer via telephone or email. We do not act as agents on their behalf. The manufacturer will not be able to issue a full refund since they never received the full retail price. Any refund beyond the dealer’s return policy will be at their full discretion.

Do the electric golf trolleys come with battery and charger?
Yes. All of our electric golf trolleys include the battery and charger.

How long will the battery last before I need to replace it?
Under normal conditions, your SLA battery should be good for about 150-250 charges.  Lithium batteries are good for ~550-750 charges.

How should I care for the battery?
The Battery supplied with your carts are one of the most advanced of its kind. However, batteries do have a certain life span even in normal use.

To prolong the life span of the battery, here are some helpful tips...

  • When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
  • Before the first use of the battery, put it on charge for 24 hours even if the battery meter may show it is already charged.
  • For the first 3 outings, you may find your cart to be a little sluggish at the end of the round. This is normal.
  • Always recharge your battery as soon as possible within 24 hours after use.
  • Always keep your battery on charge between rounds of golf.
  • Never play more than 18 holes without fully recharging. You will discharge the battery below its designated voltage and damage it.
  • Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
  • Wipe your battery after each outing to keep it clean. Use a mild detergent and warm water. Do not use any high-pressure jet washer.
  • Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
  • Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
  • A four hour round of golf played once a week for 12 months is equivalent to 4 years use of a lawnmower. So once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your service agent.
  • STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery. Remove it from the charger and store in a place where the ambient temperature is above 10 degrees and lower than 30 degrees celsius. Recharge it before your next round or every 3 months if it has not used.
  • The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact the cart manufacturer’s service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.