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FAQ


Motogolf FAQ

Can I place an order via phone?
Yes, please call us during normal business hours (Mon - Fri 9 am to 5 pm PST) at (702) 723-8348.

Will I receive confirmation of my order via email?
Yes. You should receive e-mail from paypal with your receipt within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348. Once the order ships, you should receive an email with your shipment confirmation.

Will I receive shipment tracking information?
Yes - for traceable packages (most packages). Tracking information is e-mailed after shipment is confirmed.

Is shipping free?
Shipping is free for caddy and accessories orders over $100.  We charge a flat fee shipping for battery select battery orders based on manufacturer.  We currently only ship to the 48 contiguous U.S.

How long will it take to receive my order?
Most items are shipped within 1-3 business days unless otherwise stated.

Will I get confirmation of my order?
Yes. You should receive e-mail confirmation within 24 hours. If you have not received a confirmation, please contact us by email or phone (702) 723-8348.

Which credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express. Pay Pal is also acceptable payment option.

Do you charge sales tax?
We only charge sales tax to Nevada residents. For Dynamic Brand's products, we collect taxes from residents of VA, TX, NC, SC, NV and CA.

In the rare event something goes wrong with the electric golf trolleys, do we call Motogolf.com®?
No. You should deal directly with the manufacturer of the cart. The contact information should be provided under the warranty section of each product on our website.

What do I do if there is a problem with my electric golf trolley?
In majority of the cases the problem can be solved with an easily-installed replacement component that is shipped to you by the manufacturer. In rare cases, the cart is shipped back to the manufacturer for repair or replacement. Please check the specific warranty information on the specific product pages on our website.

What is the warranty & return policy on my purchase?
Any warranty covering products sold by Motogolf.com® is the warranty provided by the manufacture/distributor of those products. The manufacturer’s warranty information is provided under the warranty section for each product for your convenience.

MOTOGOLF RETURN/CANCELLATION POLICY

Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture/distributor of those products. We have provided their warranty information below for your convenience:

MOTOGOLF RETURN/CANCELLATION POLICY

Motogolf.com wants to make sure all customers are happy with their purchase. For that reason, you may return any of our items for a refund less Up to 30% restocking fee unless the manufacturer has a no return policy. This charge covers the fee charged by the logistics company for checking and restocking of the returned product. Also included in this charge is the original shipping cost by Federal Express or UPS, and credit card processing charges charged by the credit card processing company on both the original debit charge and the subsequent credit payment. The items must be returned within 15-30 days of purchase and the items must be in new condition with all factory packaging and literature in its original condition. If the items show obvious sign of use it will not be accepted and no refund will be issued. The items must be post-marked no later than 15-30 days from order date. No exceptions. You MUST contact us via email or telephone prior to returning any product. Many of our products are returned directly to our manufacturer, not to us. If any these items is returned to us, it maybe forwarded to the manufacturer at your expense. Most items we sell have warranties from the manufacturer, so after 15-30 days you should deal directly with them. Please contact the manufacturer via telephone or email. We do not act as agents on their behalf. The manufacturer will not be able to issue a full refund since they never received the full retail price. Any refund beyond the dealer’s return policy will be at their full discretion. No cancellations on special order items once the order has been placed. For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.

Within 15-30 days of purchase, if a customer has a change of mind the cart can be returned. If the cart is completely unused and brand new in its original packaging, the owner pays the return freight to the manufacturer/distributor’s warehouse. A return authority must be obtained from Motogolf.com and manufacturer/distributor. Within 15-30 days of purchase, the owners can return a used cart. This is providing a return authority is obtained from Motogolf.com and manufacturer/distributor. If it is in the original packaging, the owner pays the return freight to the manufacturer/distributor’s warehouse. Up to 30% restocking fee applies [of the full retail price].

Why should I use an electric golf caddy vs. a regular push cart of a golf cart?

Electric caddies provide many benefits including better health through exercise, weight loss, better score and better overall golf experience.  There is significant cost savings since many of the golf caddies usually pay themselves within 1-2 years compared to paying $10-20 per round for a riding cart or paying for a caddy.  Electric caddy also give the golfer the feeling of playing like a tour pro playing with a walking caddy which usually improves their game.  By not pushing the golf caddy, it will prevent golfers from straining their backs and causing them to be fatigued after 12-13 holes.

What's the difference between remote and non-remote controlled electric caddy?

Remote caddies can be operated via handheld remote (many with range of up to 100 yards). Manual non-remote caddies are power assisted (with varying speeds) but require the golfer to steer it like a lawn mower.  Some non-remote caddies have a function called "advanced distance feature" or "timed advanced function" which will allow golfers to send the golf caddy for a certain distance (usually up to 60 yards) forward stopping automatically once the desired distance is reached. When operating a non-remote electric caddy, golfers usually need to hold the handle to steer and to avoid the caddy from tipping over backwards (especially going uphill).  Golfers will also need to use common sense like going straight up and straight down hills - going sideways on a hill could tip the caddy over.  Also, it is recommended to avoid going up steep hills unless you can steer the caddy safely with your hand (If you need to be a mountain goat to climb the hill, you will most likely need to hold onto the caddy firmly to avoid tipping over). Majority of non-remote electric caddies do not have an anti-tip wheel because they are designed for the golfer to walk behind it with your hand on the handle for steering. Non-remote caddies have been around for over two decades world-wide and is widely used in Europe.  Golfers in the U.S. tend to like the remote control caddies over the non-remote caddies.

How do I know if an electric golf caddy is too complicated for me or not?

Electric caddies do require some minimal technical understanding and there is a learning period. However, majority of golfers usually master the functionality within 1-2 rounds of golf.  In general, remote control caddies require a longer learning period than the non-remote models. While operating, golfers will need to be mindful of ponds, lakes, trees, cart paths, etc. to avoid damage to the golf caddy. 

Will the golf cart follow me?

There are golf caddies available with the follow feature. Please refer to the category "follow caddies" under shop by category on our main page to check out the caddies with the follow feature.  Follow caddies do require the golfer to switch between the follow mode and remot control mode or power assist mode in between holes. The follow feature is recommended to be used only in the flat part of the course such as the fairways with wide-open space.  In between holes (from green to tee and from tee to the fairway) golfers should use the remote control mode or power assist mode to avoid the caddy from falling off the cart path and/or hitting obstacles. 

What kind of golf bag should I use with the electric caddy?

Electric caddies are designed to be used with the standard cart bags.  Carry bags with legs will cause uneven weight distribution and will do well on electric caddies. Some golf caddy makers also sells golf bags that clicks into the cart for more stability. You can check them out under the category "golf bags" on our main page.

Do the electric golf trolleys come with battery and charger?
Yes. All of our electric golf trolleys include the battery and charger.

How long will the battery last before I need to replace it?
Under normal conditions, your SLA battery should be good for about 150-250 charges.  Lithium batteries are good for ~550-750 charges.

How should I care for the battery?
The Battery supplied with your carts are one of the most advanced of its kind. However, batteries do have a certain life span even in normal use.

To prolong the life span of the battery, here are some helpful tips...

  • When you unplug the connectors from the main unit or from the charger to the battery, ALWAYS PULL THE CONNECTING PLUG TO UNPLUG. NEVER PULL AT THE CABLE TO UNPLUG. This might break the soldered connections of the wires to the pins inside the plug.
  • Before the first use of the battery, put it on charge for 24 hours even if the battery meter may show it is already charged.
  • For the first 3 outings, you may find your cart to be a little sluggish at the end of the round. This is normal.
  • Always recharge your battery as soon as possible within 24 hours after use.
  • Always keep your battery on charge between rounds of golf.
  • Never play more than 18 holes without fully recharging. You will discharge the battery below its designated voltage and damage it.
  • Do not drop the battery or the charger. Secure the battery in the trunk of your car when in transit.
  • Wipe your battery after each outing to keep it clean. Use a mild detergent and warm water. Do not use any high-pressure jet washer.
  • Remove the wheels every few months to remove debris that may cause the wheels to drag. Clean and lightly grease the spindle before putting the wheels back on.
  • Do not remove the screws on the battery tray. They are sealed with a silicone sealant to prevent water from getting into the controller underneath. If you loosen these screws for any reason, you must re-seal them with a silicon sealant.
  • A four hour round of golf played once a week for 12 months is equivalent to 4 years use of a lawnmower. So once a year, at least, thoroughly inspect your cart. If you notice any symptoms of wear, consult your service agent.
  • STORAGE: If you know that you will not be playing for at least a month or more, and you prefer not to leave your battery in charge, fully charge the battery. Remove it from the charger and store in a place where the ambient temperature is above 10 degrees and lower than 30 degrees celsius. Recharge it before your next round or every 3 months if it has not used.
  • The battery and the charger are unique and cannot be replaced with a regular battery or charger from a retail outlet. Please contact the cart manufacturer’s service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.