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MGI FAQ

Quad Series | Zip Series | Battery


QUAD SERIES GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your buggy every 6 months or every 250km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.

WHY IS THERE ONLY TWO BATTERY BARS DISPLAYING ON MY BATTERY INDICATOR WHEN FULLY CHARGED?
The latest software has two bars to indicate battery level. The top bar (blue) and the bottom bar (red). This is to provide a more accurate reading of the batteries level. Lithium batteries do not behave in the same manner as SLA batteries. SLA batteries will give an accurate reading using the four bar system when a lithium battery gives a more accurate reading using a two bar system. The two bars are illuminated whilst the battery has between 25% and 100% capacity. When the capacity drops to 25% then the bottom red bar is only illuminated. You will have roughly 30 minutes of play left.

WHEN CHARGING MY REMOTE, WHY IS THE LEFT HAND LED ON THE MGI NAVIGATOR QUAD GYRO REMOTE FLASHING NOT THE RIGHT?
When your remote battery needs recharging the RIGHT LED will flash red. When connected to the charger the LEFT LED will flash green. If battery is very low RIGHT LED will flash red before the LED on the LEFT will begin flashing green.

To check the level of battery life in your remote control connect buggy to power. Press a button on the remote to ensure connection with the buggy. The battery indicator will display remotes battery level on the top of the screen.

WHAT IS THE WEIGHT OF MY BUGGY?
The weight of your buggy varies between models.

Navigator Quad Gyro: 13.5kg
Coaster Quad Brake, Hunter Quad: 13kg
Ryder Tri Compact & Terrain Tri Brake: 12.5kg

HOW DO I REGISTER MY BUGGY?
Locate your serial number, click this link and follow the prompts to register.

Please note, if your buggy is not a Navigator G800, Tracker G600 or a Ventura G400 please select all other buggies. This includes Navigator Quad Gyro and current model buggies
https://mgigolf.com/pages/register-product-outline/

WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY BUGGY?
The serial number on your MGI Quad or Tri series can be found in two locations on your buggy. Under the battery tray and inside the box storage compartment. It is 15 digits long and comprises of letters and numbers ie: ANQV0115xxxxxxx

THERE IS NO BATTERY INDICATION DISPLAYED ON MY TOP BOX.
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.

QUAD SERIES TROUBLESHOOTING

MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Check your battery fuse and connections. Check the connections on your buggy. If ok, the buggy may need to be taken to an authorised MGI repair centre for inspection.

WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, you my need a replacement speed control.

WHEN OPERATING THE BUGGY, THE TOP BOX DISPLAYS WORK, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY IS RUNNING SLOW
If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY DOES NOT TURN PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized, your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

MY BUGGY IS NOISY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection

MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions

DO I NEED TO CHARGE MY NEW BATTERY?
Yes. Charge your new battery for at least 8 hours or overnight before use


ZIP SERIES GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear.
If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

MY NEW BUGGY IS RUNNING FASTER THAN MY FRIENDS
You have most likely purchased our improved 2017 lithium battery and charger. Your new Lithium is more efficient providing more energy than previous models resulting in a faster and higher speed buggy.

WET WEATHER TIPS
MGI buggies are designed to be used in all conditions however a level of caution is required when operating your buggy in wet conditions.
When playing in wet conditions, we recommend carrying a hand towel to wipe away any excessive water from the top box.
Keep your buggy on the fairway and paths when possible and avoid boggy terrain and puddles.

MGI buggies are designed to be as resistant to wet conditions as possible however they are not waterproof.
Under no circumstances should you clean your buggy using a pressure washer or hose.
MGI recommends cleaning away excess debris with a brush and wiping the buggy down with a damp cloth.

Damage to the drive system and electronics due to water ingress is not a manufacturing defect and will not be covered under warranty.
If you experience an issue after playing in wet conditions, please make contact with your Proshop to organise inspection by an authorised MGI technician

HOW DO I PAIR THE REMOTE TO MY BUGGY?

  1. Disconnect the battery from the buggy
  2. Hold down the Stop Button on the Remote until both the Lock and Unlock buttons are illuminated – then release the Stop Button.
  3. Reconnect the battery
  4. The Remote will synchronise with the Top Box – the process will be complete once the Lock and Unlock buttons are no longer illuminated

Please note, if you do not connect the Navigator, as per point 3, with a battery, the Remote will exit Pairing after one minute

SHOULD I DISENGAGE MY BATTERY WHEN NOT IN USE?
Do not leave the battery handle engaged when you stop playing as it will drain your battery.

HOW OFTEN SHOULD I SERVICE MY BUGGY?
It is recommended to service your buggy every 12 months or every 500km to ensure optimal performance of your buggy. Please see the Preventative Maintenance Program that can be found in your user manual. Approved service centre locations can be found on the MGI website or by contacting us.

WHAT IS THE WEIGHT OF MY BUGGY?
The weight of your buggy varies between models.

Zip Navigator: 13.0kg
Zip X5: 11.75kg
Zip X3: 11.25kg
Zip X1: 10kg

HOW OFTEN SHOULD I CHARGE MY REMOTE BATTERY?
We recommend recharging your remote battery when recharging your main battery.

DO I NEED TO CHARGE MY MAIN BATTERY BEFORE ITS FIRST USE?
Yes. Charge your new battery for at least 8 hours or overnight before use. The battery charger light will turn to green indicating that the battery is fully charged.

HOW DO I REGISTER MY BUGGY?
Locate your serial number, click this link and follow the prompts to register.
http://mgigolf.com/software/register-product-online/

WHERE DO I FIND MY SERIAL NUMBER TO REGISTER MY BUGGY?
The serial number on your MGI Zip can be found in two locations on your buggy. At the base of the battery area and inside the top box storage compartment. It is 15 digits long and comprises of letters and numbers ie: AZXNV11xxxxxxxx

HOW TO CORRECTLY INSTALL MY SEAT, SAND BUCKET LOOP OR SAND BOTTLE.
Please refer to the attached PDF for more information

HOW TO CORRECTLY INSTALL MY ACCESSORIES.
Please refer to the attached PDF for more information

ZIP SERIES TROUBLESHOOTING

WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Li Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

MY X1 TURNS OFF DURING THE ROUND
A quick tap on the start/stop button is all that is needed to operate your X1 buggy. Do not hold the start/stop button down as you may trigger the buggies “sleep mode” function. Your X1 is fitted with a sleep mode function that is activated when the start/stop button is held for 3+ seconds or if your buggy has been dormant for 30 minutes.

If you find that your top box has turned off, simply hold down the start stop button for 3 seconds until the top box illuminates.

MY GOLF BAG DOES NOT FIT ONTO MY BUGGY
Ensure the handle is locked into the highest position and the top bag support has been lowered into position.

MY BATTERY IS CONNECTED TO MY BUGGY BUT THERE IS NO DISPLAY ON THE LCD SCREEN
Please ensure your battery is fully charged. If so, the buggy may need to be taken to an authorised MGI repair centre for inspection.

WHEN OPERATING THE SPEED CONTROL, THE SPEED SETTING DOES NOT CHANGE
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, you may need a replacement speed control.

WHEN OPERATING THE BUGGY, THE TOP BOX ILLUMINATES, THE SPEED SETTINGS CHANGE BUT THE BUGGY DOES NOT GO
Ensure your wheels are on the correct side and they are locked into the drive position.(X1 and X3 only), If this is correct, the buggy may need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY IS RUNNING SLOW
Check your wheels to ensure the Left wheel is on the left side and the right is on the right.(X1 and X3 only), If your buggy is running consistently slow you will need to take it to an authorised MGI repair centre for inspection. If your buggy seems to get slower as the game progresses, your battery and charger need to be inspected by an authorised MGI repair centre.

THE DISTANCE MEASURE IS NOT WORKING
The buggy will need to be taken to an authorised MGI repair centre for inspection.

MY BUGGY DOES NOT TURN ON PROPERLY
Ensure your wheels are on the correct side and they are locked into the drive position. If this is correct, one of you clutches may be seized (X1 and X3 only), your rear wheels should roll forward freely and lock when pulling back. If one of your wheels does not roll forward freely you may need to replace the wheel

MY BUGGY IS NOISEY
Lightly lubricate the axles using petroleum jelly, If the problem persists, The buggy may need to be taken to an authorised MGI repair centre for inspection

MY BUGGY PULLS TO ONE SIDE
Ensure your wheels are on the correct side and they are locked into the drive position. The side of the buggy is determined looking from the rear of the buggy. If this is correct, your front wheel may need adjusting. Please refer to manual for adjustment instructions. (X1,X3 and X5 models only)

If your buggy is a Zip Navigator, please refer to the attached PDF for motor trimming instructions.
Please refer to the attached PDF for more information


BATTERY GENERAL ENQUIRIES

HOW SHOULD I CARE FOR MY LITHIUM BATTERY?
Your lithium battery leads, casing and connections should be regularly inspected for damage and wear. If your leads or connections are in need of repair or replacement, please contact your local MGI repair centre for assistance immediately.

Under no circumstances should a Lithium Battery that has been dropped, damaged or immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

WHAT SHOULD I DO IF MY BUGGY LITHIUM BATTERY HAS BEEN IMMERSED IN WATER?
Under no circumstances should a Li Battery that has been immersed in water be connected to a buggy or charger. By doing so you may create a fire hazard or risk the battery catching fire. Please contact the MGI Service Centre to arrange a replacement.

HOW DO I KNOW IF MY LITHIUM BATTERY IS CHARGING CORRECTLY?
The Green LED illuminates to indicate the charger is powered on. The Red LED indicates the battery is charging. The LED will turn Green when the battery is fully charged and on float charge.

WHICH BATTERY IS SUITABLE FOR MY BUGGY?
Please use our 'battery wizard' to assist choosing a battery for your unit.

WHICH CHARGER IS SUITABLE FOR MY BUGGY? WILL MY OLD CHARGER WORK ON MY NEW BATTERY? WILL SLA WORK WITH LITHIUM?
Please check volt rating on your battery. The charger needs to be matched to its respective battery.

  • 12v SLA battery with 12v SLA charger.
  • 12v Lithium battery with 12v Lithium charger.
  • 24v Lithium battery with 24v Lithium charger.

DO I NEED TO CHARGE MY NEW BATTERY?
Charge your new battery for at least 8 hours or overnight before use.

DOES MY BATTERY REQUIRE MAINTENANCE?
Lithium & SLA batteries are virtually maintenance free. On SLA batteries check connections & tighten when necessary. Wipe with a damp cloth to clean.

DO I LEAVE MY BATTERY ON CHARGER?
It is recommended to be left on charger when not in use as the charger is a digital smart charger & will switch to power saving mode when required.

IF I AM NOT USING MY BUGGY/BATTERY WHAT SHOULD I DO?
If you will not be using the battery for more than a month, fully charge the unit, remove from charging & store in a warm, dry location. Attempt to use the battery every 1 – 3 months either by lending to a friend or family member for a round or removing the wheels & running the unit in a stationary position for half an hour. Place it back on charge till fully charged & store again.

THERE IS NO BATTERY INDICATION DISPLAYED ON MY TOP BOX.
Unfortunately with the larger capacity battery the battery indication on your top box is now not visible when fully charged. However, after a number of holes the battery indication will appear. It will show a maximum battery capacity reading. It will then operate as normal.

BATTERY TROUBLESHOOTING

MY BATTERY IS NOT PROVIDING POWER
Check the fuse located on the leads, check the connections to the terminals and the lead connections. If everything is okay, please take your battery to an authorised MGI repair centre

THERE IS NO LIGHT ON MY CHARGER
Ensure your leads are connected correctly and the power is switched on. Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre

MY CHARGER LIGHT DOES NOT GO TO GREEN
Your charger may be faulty. Please take your battery and charger to an authorised MGI repair centre

MY BATTERY IS RUNNING OUT OF POWER TOWARDS THE END OF THE ROUND
Your battery will need to be tested. Please take your battery and charger to an authorised MGI repair centre